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Wayback Burgers
- Restaurants
- Waterbury, CT
About this business
Location details
1249 W Main St #11, #11, Waterbury, CT, 06708, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would normally recommend this place.. we just spent about 10 minutes waiting for the girl working the registers to hang up the phone to place our prefer, needless to say she never got off the phone talking about personal matters, never acknowledge that we were right in front of her to place an order. So we just left, glit is a shame because the food is awesome!
Business response:
Sonya, this is Phil Dzienciol the local owner. I’m not sure what occurred here; however I will direct message you to try to make it right. I apologize as I recently arrived at my restaurant. Thanks Phil
Recommendedwe've only been once...so far. they had the friendliest guys, both of whom obviously enjoyed the job and spoke highly of the company and the lady who owns the place. they were very knowledgeable and gave excellent recommendations on what to try, although I can't imagine a bad recommendation. the food was SO good. we don't do fast food often, but this was definitely one of my new faves!
RecommendedBurgers are prepared fresh as they are ordered. Definitely makes for a better taste.
I waited from 6:08 to 6:50 for cold food and missing the grilled onions. This was my first and last time I go there
Business response:
We are truly sorry for the delay. Today was too busy with some big orders that caused exceptional delay for some orders. We are training the team to cope with such situation to avoid such unfortunate delay. Apologies again and we hope we can make it to you soon
Recommendedgreat taste, quick service
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I had GIFT Certificate and a one dollar coupon. Told I couldn’t use two discounts. A GIFT CARD is NOT a discount!! Thus, I had the cashier run up our orders separately so I could use a gift card and a coupon. Then only got one of our orders. Had to reorder one of the meals after I was already done eating. Whole thing would have been avoided if cashier knew gift cards are not discounts. Someone paid for them and should be treated as cash. Please train your employees. UPDATE. Owner immediately replied and advised he would look... read more
Business response:
Thanks again for your feedback and detailed info Richard, Phil Dzienciol local owner.
RecommendedVery nice customer service
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
RecommendedThey have stepped up to fix the mistakes of the past it's been excellent in 2019 the only thing is that the prices that went up a dollar or more should be brought back down to what they were I've been going here for 4years almost 5 this April shakes were 3.89 not 4.89I used to get cheese fries regular was 2.99 and full was 3.99 you will definitely get lots of customers maybe other restaurants can learn from you guys hope you guys stay for along time new owners well done!!!
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
RecommendedGreat food. Wish they would go back to Grub Hub or another delivery service
Business response:
Hello Emily Oparowski, we appreciate you taking the time to leave us this feedback. We do offer delivery through Uber Eats at this time. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Frequently asked questions about Wayback Burgers
How is Wayback Burgers rated?
Wayback Burgers has a 4.2 star rating with 689 reviews.
When is Wayback Burgers open?
Wayback Burgers is closed now. It will open at 9:00 a.m.
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