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Waterton
- Property Management
- Chicago, IL
About this business
Location details
222 S Riverside Plaza 20th Floor, STE 3600, Chicago, IL, 60606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Elle Chicago is absolutely NOT an elevated living experience. It only elevates my stress and frustration with management. Their cavalier attitude is, If you are unhappy, then move. I wish it was that easy to just pick up a move. Communication is extremely poor in resolving erroneous charges; maintaining lease renewal documentation; acknowledging proof of renters insurance; addressing strong smell of weed in the interior apartment, the hallways and other common areas. Contracted services to clean hallway carpets was not r... read more
Signed lease at element *********** in late 2022 for 15 months. No one checked apt & recurved wrong model. We rented two bed/two bath & got wrong apt. They apologized & asked us to wait month for correction on model. By the way Im in mid 50s & now have to move to a third floor apt. We there 1 night & NEW apt is completely infested with roaches! Now we have roaches is EVERY cardboard box. We have yo wait is this disgusting apartment for days until they moved us to the BEST apartment next to pool. Well guess what now. In summe... read more
This company is a joke. They took over management of the building Ive lived in for the last 5 years and theyre such amateurs. Their level of communication is terrible. Ive had so many issues with my most recent lease that its ridiculous. I dont have enough sanity left to elaborate on all the details but they can never get my monthly balance correct. Theres always extra charges for something that shouldnt be there. The Property Manager does not step in and take initiative when a situation is escalated it took me ccing the lea... read more
it looks like everyone is having the same problem as i am. a promised refund that never came. i was in the processes of renting a property in **********************. and the there was a breakdown in communications and for some reason the apt i was promised was delayed twice. so i was waiting for about a month to sign the lease and paid a refundable security deposit of $625. the leasing agent that was helping me was on vacation and i stopped by to sign the lease and they said they could not generate it without the original ag... read more
Arcadia Apartments claims Waterton has cut a check for my reimbursement and said its postal service, claims shes not withholding my money, but dodges my calls, no one from either business calls back still have not received my money from a promise date that 12/7/2023.Never lived there. Opted out of moving in after reading horrible reviews about the apartment complex.
Business response:
<p>*******, Thank you for taking the time to share your experience with us! We looked into the issue and our record shows the following:</p><p>You let us know the first two checks from November and December never arrived. We are glad to share that we have since cut a new check that will instead be delivered to the office, instead of mailed directly to you since that has proven ineffective previously. In addition to leaving you a voicemail with this update, our team at Arcadia will also reach out as soon as they have it in-ha... read more
They stole $250 from me and never tried to help me find an apartment
Business response:
<p>******, Thank you for taking the time to share your experience with us and we apologize for any miscommunication on our end!</p><p>We can look into this situation further if you provide what property this took place at.</p><p>Sincerely,</p>
I used to like this place but it takes a lot of begging for them to give you your deposit back. It's like they're hoping you just let it go. Terrible. It's been 6 months since I moved out and we still don't have it.11/29- Absolutely terrible. New management refuses to pay our deposit back and is throwing a bunch of hidden charges at us after 7 months of constantly asking them to give us our deposit. Ridiculous. SEVEN months of following up and getting ignored.
Horrible management, horrible communication, horrible conditions. They had a month in between the previous tenant and I, and I walked in with painted over chew marks all over my molding. There was pee from someone that used my bathroom and didnt clean up after themselves. Muddy footprints all over from my patio.I went a month without a washer and it turns out they just had to manually turn on the water meanwhile they gave me the complete run around just giving any excuse they could than actually give me ************ theyre d... read more
I moved here in March and was excited but that start simmering down really fast . All my outlets are upside down , the frame around my dishwasher and microwave were loose and my floors got flooded 3 times with water bc the tub wasnt sealed or the piping and I was only compensated with a $100 gift card to replace my things . I repeatedly was told to throw away my shoe bench that I had in my own common area and to remove my mesh net off my patio because it wasnt cohesive to the look of the apartments and even though other resi... read more
Business response:
Hello, Thank you for taking the time to leave us a review. We are concerned about your experience and would like to discuss this further. Please let us know what property you are at so we can look into the matter in greater detail.
Frequently asked questions about Waterton
How is Waterton rated?
Waterton has a 2.3 star rating with 236 reviews.
When is Waterton open?
Waterton is open now. It will close at 5:00 p.m.
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