Waterton

Savannah B 

on BBB

4 weeks ago

Now that Ive come on here a see that theres a 1 star review everything makes since. I was having plumbing issues for months and never had my unit checked for mold, infact after multiple times of my sink flooding my sink eventually fell and that when I started to notice the mold on the outside of the counter, which eventually spread to my bathroom and all around the house. We eventually moved units, not in a reasonable time because we were never notified that there was STILL mold, they knowingly let us live in an apartment wi... read more

Brit M 

on BBB

a month ago

I do not recommend renting from Atria at *********************** in *******, **. While the property is lovely and the proximity to downtown is great, onsite management and corporate district management provide terrible customer service. I have been without hot water in my shower for 11 weeks. I have reported this NC Housing Code violation to Atrias onsite maintenance, onsite management and their corporate office repeatedly with no response or repair. Management stated in June 2025 they would make the repair if they decided i... read more

Anniston T 

on BBB

3 months ago

If I give no stars I would !!!! This is the most inconsiderate apartment complex Ive ever lived in. THERES NO WHERE TO PARK IF YOU WORK LATE SHIFTS !! I work hard ! I pay my rent on time every month for the past three years but expect me to not to park in the garage if I Dont have a parking pass. They want us to take someone else spot on the other side of the complex, insanity !!!! The front desk ***** A** AND ARE NOT OF ANY HELP TO ANYTHING . PLEASE DO NOT MOVE HERE !!! I will have more details when I do move out soon !! 

Jie Z 

on BBB

4 months ago

I have a horrible experience to apply for one of the properties (Presidential Towers) by this company. They charge hefty administration application fee, however, when it comes to the application process, nobody picks up the phones and answers your emails timely. 

Erin R 

on BBB

a year ago

I lived at ********** at ********************. On May 16, 2024, a tornado hit the complex, tearing shingles off the roof and causing extensive damage to my unit. Shortly after, Hurricane ***** ******, making the apartment completely unlivable. Since then, dealing with management has been a nightmare. Despite over 22 email threads exchanged, management has consistently refused to cooperate in providing a letter confirming the damage and my displacement, which **** requires for financial assistance.For over two months, the man... read more

Brea H 

on BBB

a year ago

Waterton in my experience is not a good company. Major lags (if you get a response at all) to resident emails and no response or action to a residents smoking weed in the building. I believe that if these things arent addressed people are risking their health living there. I have asked the city of ******* to come investigate but that will take some time. Do not rent 

Gabriel R 

on BBB

a year ago

I moved into ******************* in 2022. The headaches with this complex and its management team started from day 1. When we arrived with our U-Haul truck, we were told the apartment was not ready for move in, on the day our lease started by the way, and would be a few hours before we could begin moving in. This caused us to be late with our U-Haul.Throughout the numerous times I interacted with the office staff, not once was I given any helpful information. Any information given is as vague as possible. Which brings me to ... read more

RaShanda L 

on BBB

a year ago

I have been a resident at ****************** for two years. **************************** as well as the other associates manage this property with integrity and professionalism. The maintenance team have prompt responses to my request and I always see them working when on the property. I enjoy our gated community for additional security. There are sometimes when the unfortunate may occur, but this usually is during hours that are more dangerous than other times so always keep a watchful eye during those hours . The landscape... read more

Anna K 

on BBB

a year ago

Terrible management at ************. There is a tenant at the apartment above mine that has been creating chaos with loud noise for a year and 3 months now by using power tools hammering and banging everyday and they are not doing anything about it. He should have been evicted by now for disturbance of the peace for the emotional distress that he's causing all the other tenants around and below but nothing is being done I have showed them evidence I have contacted many different managers because they change all the time and ... read more