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Water's Edge Resort & Spa
- Resorts
- Westbrook, CT
About this business
Approximately 30 minutes outside of New Haven, in the small, picturesque town of Westbrook, guests will find the Water's Edge Resort & Spa. The enormous beach front resort offers amazing ocean views, a relaxing atmosphere and fine dining all within walking distance to the shore. Guest rooms are divided into short or extended stay quarters, some even having living rooms, fridges or fireplaces. On Sundays, the property presents its award-winning buffet brunch that features a complete range of breakfast and seafood options.
Location details
1525 Boston Post Rd, Westbrook, CT, 06498, United States
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Not sure what happened this time around. I wasn’t very impressed. We sat to enjoy the live band at SUNSET BAR & GRILL but the service was less than desired. Our Nachos were Burnt to crips. They brought us another one and there was hardly any cheese and then then the pico and salsa was in a separate dish. We requested to speak to the manager (Derrick) but he walked by our table 7 times and NEVER acknowledged us. I caught him walking by the 8th time and called his name. I shared my concern, that he never came to check on us an... read more
Business response:
We are sorry to hear about your dining experience with us at Sunset Bar & Grill and want to thank you for taking the time to tells us about it Having great customer service is a vital part of our business and learning that we were not able to maintain our own standards is disappointing. We will be sharing your comments with our Management Team so this can be addressed and corrected. We hope that you will visit again to enjoy a better customer service experience with us.
Recommendedthis hotel is beautiful and very comfortable l love to be here if I have to come again i will...
Business response:
Thank you for staying with us and we are happy that you enjoyed your time at the resort. We hope to see you again soon.
Been here twice before one with the townhouse time share and another time in the main hotel room and went to their spa for services. Great views, locations and relaxing. Pool and beach on the Sound as well as Restaurants too. A great getaway even for a day or two.
Loved it! Such a great place close to home! CT gem - Will be back!
Business response:
Thank you for staying with us and sharing this great picture!
Service standard 👍 pool area , datillo restaurant was superbly delicious meal . Filet mignon was cooked med well just right . Creme b. Was yummy ! Pinot g . Is a top of everything that makes the meal perfect!
This resort is spacious, well kept with lovely grounds adorned with colorful flowers. Rooms are clean & staff very courteous. Three restaurants with indoor & outdoor dining options, reasonably priced with good selections. The only downside is that there is no concierge & no shuttle service.
Business response:
Thank you for staying with us and for taking a moment to tell us about your visit. We hope to see you again soon and thank you for sharing this great picture!
What an amazing resort! We stayed in the Villa by the Sea - a 2 bedroom, 2 bathroom suite. It was incredible and the veranda was spectacular! Overlooking both the ocean water and the pool. The beach was comfortable, largely due to the smaller crowd but everything about our stay was a delight and memorable.
Business response:
Thank you for staying with us and we are thrilled that you enjoyed your visit. We hope to see you again soon.
The restaurant was terrible. We decided to go for our anniversary. Bad idea. We had a decent spot outside. Took forever for someone to come out. It was very quiet, no music, so we could hear everyone's voice around us. The steaks were served with a butter knife and it took 15 min to get steak knives. My side dish was wrong. My hubby's 2nd drink was brought out without the olives. Took 10 min to get them. We sat for a very long time waiting for our check. My husband eventually got up to look for it. Very disappointed:(
Business response:
We are very disappointed to hear that the service you received while visiting for your anniversary was not up to our standards. We will have our restaurant manager address these issues with our supervisors and servers. We hope that you will visit us again for a much better experience.
Whatever you do do not go to the restaurant there.
Business response:
We are sorry that you did not enjoy your experience at our restaurant. We do hope that you will visit again to have a more enjoyable visit.
Frequently asked questions about Water's Edge Resort & Spa
How is Water's Edge Resort & Spa rated?
Water's Edge Resort & Spa has a 4.2 star rating with 2,715 reviews.
When is Water's Edge Resort & Spa open?
Water's Edge Resort & Spa is open now. It is open 24/7.
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