Waterloo Dental Associates

Daniel B. 

on Wellness

12 years ago

Changing medical providers is never easy. Moving from out of state makes it that much more difficult. Once I found Waterloo Dental, I had no reason to continue looking. Dr. Novak is very caring and attentive. I expect to remain a patient here as long as I live in the area. I am confident that Dr. Novak always has my best interest in mind when recommending any services. 

Aleta Brown 

on Wellness

12 years ago

Did this provider prominently display their diplomas or business license? Yes Did a staff member acknowledge or greet you when you entered? Yes, I was greeted when I walked in Did this dentist offer you anesthetic when appropriate? Yes, they offered me anesthetic when appropriate Did this provider seem up-to-date with the current advancements in their field? Yes Are you confident that this provider will continue working with you until a solution is reached? Absolutely! I'm confident they will work hard to find the best solut... read more

Anonymous 

on Wellness

12 years ago

Did this provider answer all of your questions? No, I left confused and frustrated Was this provider's staff friendly? No, they were rude Did this provider thoroughly explain the risks and benefits of your treatment? Yes, they made sure I had all the information I needed to make a decision 

Anonymous 

on Wellness

12 years ago

Did this provider answer all of your questions? No, I left confused and frustrated Was this provider's staff friendly? Not Really Did you leave the office feeling satisfied with your visit? No, I felt confused and uneasy when I left Was this provider's office easy to locate? Absolutely! It couldn't have been easier! Are you going to visit this provider again? Only if I couldn't find a better substitute 

Anonymous 

on Wellness

12 years ago

The staff is very friendly, they made me feel comfortable. HOWEVER, their billing staff are complete imbeciles. My procedure was simple, so is my insurance but I have spent a lot of wasted time trying to simple math for them and show them that my balance was already paid/paid by insurance. They double filed my first appointment with my old insurer & a new one 3 months later. Of course I wasn't a member of my new insurance during the appointment 3 months later, so it got rejected. I looked it up, not only had they already fil... read more

Anonymous 

on Wellness

12 years ago

Did this provider answer all of your questions? Yes Was this provider's staff friendly? Yes Did you leave the office feeling satisfied with your visit? Yes Was this provider's office easy to locate? Absolutely! It couldn't have been easier! 

Emily 

on Wellness

12 years ago

I had to find a new dentist for myself and my 5 year old after our move to Akron. Due to convenience and google reviews, I chose Waterloo Dental. Over the phone the receptionist told me my son and I could both be in and out within an hour. I was trying to work within an hour and a half time frame on my lunch break. When I arrived, the receptionist advised me that an hour for both of us was unrealistic so I canceled my own appt. My 5 year old had x-rays done a year prior but they need some of their own. After the hygienist ja... read more

BJ Coburn 

on Wellness

12 years ago

They paid close attention to me and all of my questions were answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. All my questions were answered. The office was very easy to locate. I didn't have any trouble finding it at all. 

Anonymous 

on Wellness

13 years ago

Did this provider answer all of your questions? Every question I had was answered thoroughly Was this provider's staff friendly? Yes, they went above and beyond