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Waterfront Laser & Wellness
- Spas
- Portland, OR
About this business
Location details
0315 SW Montgomery St #390, Ste 390, Portland, OR, 97201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Confused on most recent review – Wow. I was going to take my Mom as a gift for M-Day for a pedi and mani but I am really concerned now that I have read the most recent experience and review. Is this a new staff person? I think I will hold off until I hear from the owner who responds on this site. The other reviews have been so good so I am confused but I would hate to spend lots and have it no better than the places in the malls.
Business response:
We are honored to have just been nominated by Citysearch for the BEST OF: Manicures and Pedicures. We are pleased that our over 4000 customers are voting for us in the next 2 weeks (Voting ends May 26). We have earned the respect and personal relationships we share with our clients. The majority of our reviews and our presence in the community, show we are dedicated to doing quality work. I would be happy to refer you to our community of clients, who love our services, so that you will feel confident in our abilities and ser... read more
Horrible pedicure, horrible value, inept staff – I went to Portland Spa for a Simply Pedi pedicure. This was a very disappointing pedicure given the $50 price tag. I found my pedicurist to be inept, and unfocused on doing a good job with my feet. My expectation for the price tag would be some work to prep the nail (i.e. cuticles pushed back), feet scrubbed with a manual file to remove dead skin, meticulous work with nail shapes, etc. These are not items included in the Simply Pedi. The skin on my feet is no better off than p... read more
Business response:
Thank you for your honest feedback. We are very disappointed in this review, as it is our first and only review of this nature since buying the spa 8/27/07. We have left you a message and hope you will return our call, so we may learn more about your experience and respond appropriately. We apologize for any inconvenience we may have caused you and look forward to putting you at ease. I can assure you that the customer experience is of the utmost importance to us. We just found out that Citysearch nominated us for BEST OF: f... read more
Wonderful Spa - delightful staff – We scheduled a surprise visit to the spa for my sisters birthday. Danielle worked with us scheduling four women to have a variety of spa treatments ranging from facials to manicures, to massages. All of us very much enjoyed our treatments. The staff was fantastic! They never once let on to my sister that not only was she going to enjoy a fabulous massage, but also a manicure and pedicure. When the aesthician applied the complimentary make-up I expected a rather quick service, however, she t... read more
Business response:
Thank you! It was our pleasure to take care of your family and to make your sister feel special. Taking care of people is the culture of our team. This is what drives us. Next time please use our complimentary valet parking as it is so nice to not have the stress of parking etc. Your day of relaxation starts from the minute you step foot out of your car. We look forward to seeing your family again.
Wonderful – Great service, wonderful location, makes you fell like you are far away from the city. Best massage I have ever had. Not only found and focused on my tight spots but showed me stretches on how to prevent them and injury to my body. Ask for Kathleen! The waiting room was even great so relaxing!! I liked changing in the treatment room not a locker room then forced to walk around in a robe. Staff was soo nice felt like I had been there before.
Business response:
Thank you for your kind comments! We are pleased that our team has impressed you! You are right, Kathleen is an excellent massage therapist and we are lucky to have her on our team. We look forward to seeing you again!
Editorial Review by Citysearch Editors – Spa offers facials, massages, waxing and microdermabrasions; complimentary valet parking and makeup touch-up, appointment-free skin services and lunch menu.
Wonderful! – I went to Portland Spa & Boutique for the first time over the weekend. The Spa is located right outside Riverplace Hotel, but you have to access it from the promenade/boardwalk side. After all the reviews I'd seen on Citysearch, I expected this place to be bigger for some reason. The staff was very nice and offered us refreshments. I had an eyebrow wax and my mother had an eyebrow and lip wax. The nice esthetician spent about 30 minutes on my brows! It was more than an eyebrow wax (granted, I purchased the "eyeb... read more
Business response:
Thank you so much for your review. We are so glad that your overall experience was wonderful. We apologize again for the alarm going off. We were so excited to create a cozy environment that we had some user error issues. We hope you were satisfied with us offering to pay for your next service, as we appreciate your business and want to continue to make your brows beautiful! We look forward to seeing you and your Mom soon! Happy New Year!
Pumpkin Cream Body Wrap-- Best EVER. – I've been super stressed out for the holidays, between working, shopping, flying to see family, and well- just seeing family-- I was tapped out. I went in to get a pumpkin cream body wrap from Adriana and I felt reborn. Adriana has magic hands and is so soothing and kind. My favorite part is the scalp massage with the Chai tea bags over my eyes. The yummy smell of the chai and the pumpkin from the body wrap reminded me of all the most comforting parts of the holidays. I'm treating mysel... read more
Business response:
YEAH! This is our first review on this holiday special! This is a yummy organic body wrap and we use the Eminence products to perfect this treatment. We are thrilled that you enjoyed this service. If you need any tips on holiday shopping, you can always order PS gift cards from our website. Take care!
Peaceful Atmosphere & Best Pedicure Ever! – I had the most amazing peppermint pedicure by Theresa! You can tell that she loves her job. The room is quaint and peaceful, I felt like I was in a different world. Flat screens, low lighting and a glass of wine, while you get pampered. What more could you ask for?! Friendly and sincere staff upon booking appts, getting directions, checking in and leaving. Stellar experience! I will definitely go back to have a massage and facial. I cannot wait to take my best friend and sisters! T... read more
Business response:
Thank you for mentioning Teresa! She is famous for our peppermint pedicures! Not only is she efficient but she is so much fun to talk to! We look forward to pampering you again.
Excellent Customer Service – I scheduled services at Portland Spa and Boutique on a Friday afternoon...right during rush hour. As I was stuck in traffic I felt my self stressing out more and more on the way to the spa. I finally called the spa to let them know I was running late. The woman on the phone was very pleasant, and told me not to worry about a thing. After a couple of minutes, my therapist called my cell phone to assure me that she would take care of me no problem. I was so relieved at how flexible the staff was! O... read more
Business response:
We agree the H20 facial is hydrating, calming and relaxing. It sounds like that's just what you needed. We never want our clients to feel that they would get anything but caring attention, even if you are late due to traffic. We will always focus on giving you the best service, even in situations like this.
Frequently asked questions about Waterfront Laser & Wellness
How is Waterfront Laser & Wellness rated?
Waterfront Laser & Wellness has a 4.6 star rating with 176 reviews.
When is Waterfront Laser & Wellness open?
Waterfront Laser & Wellness is open now. It will close at 7:00 p.m.
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