Waterford at Sterling

James B. 

on BBB

7 years ago

This is the worst company ever to get tie into. They will not answer your phone & the property managers are the worst as well!!! STAY AWAY 

Liliana D. 

on BBB

7 years ago

I lived in one of the location at **** s ***** rd Katy Tx XXXXX. This company refuses to return my deposit since 2013 . Tried leaving messages , every time I call they transferred me to a voicemail . After several messages since 09/2013 they are refusing to talk to me or returned my deposit. 

Austin M. 

on BBB

7 years ago

The ****** and JRK's staff have continually flagged my reviews (on Yelp and Google) and photos alleging they are not photos of their property and claiming I never lived there. They have succeeded momentarily, but all the photos are back! Also, if you hop over to Yelp, you can link to the YouTube tour of The ****** as well as a Google Photo Album with 350+ photos taken over a three year period. The photos DO NOT lie, the leasing office DOES. My review of The ****** on Yelp has been flagged a record 617 times in the past year... read more

Alejandro G. 

on BBB

7 years ago

JRK/The Retreat at MESA hills at El paso. Appartment's complex, offer several amenities, like a club house, swimming pool and gym. All three are closed. Resident cannot use the swimming pools. It's been several weeks now. I called the main office and Corporative at LA. Both told me that swimming pool, club house and gym will stay closed, until city inspection is done, I find this unacceptable. 

Robert K. 

on BBB

8 years ago

Worst company ever. Why do they even have a corporate office? The phone is never answered, or it's so busy with so many complaints. Waiting over two months for a refund, and can't talk to anyone. Rich California people cashing a check, but can't write one. 

Caitlin S. 

on BBB

8 years ago

This company has a "tenant relations" line whose voicemail is always full. Other means of trying to communicate haven't been fruitful. All of this is in regards to their residential property The Arbors at California Oaks. I moved out on good terms in July of 2016 and after repeated contact have yet to receive my deposit and have received unwarranted calls from collections. I have a last statement to reiterate these statements. This Property has a lengthy history of poor and unethical business practices all while advertising ... read more

Danielle L. 

on BBB

8 years ago

I rented a town house in the Greens of Salem*******************, va back in 2013/2014 and I could t be more disappointed! First off, when things are in need of repair, you're better off doing it yourself. I had a maintenance worker come to find out why I all of a sudden had water marks from an obvious leak appear on the ceiling of my unit. Instead of figuring out the issue, he takes a spray can and spray paints it with my 9 month old nearby. Another instance, I needed maintenance to come again for a my fridge handle falling ... read more

Brenda R. 

on BBB

8 years ago

This has been the worst experience I have ever dealt with as a renter. I have rented apartments for over a decade and have never had such issues like this. They are attempting to change their name/re brand but just the name is changing! 3 managers have come and gone, staff are rude and ***********. DO NOT LIVE IT!! This is a corporate structure that does not care about tenants and Im sure does not give a***** about employees.