Waterford at Sterling

Jacob S 

on BBB

5 years ago

When I moved into Hideaway Lake "Luxury" Apartments my apartment was FILTHY.Candy stuck to my carpets, a band-aid in my garage, a Q-tip in my dishwasher, dust everywhere. The management said it was "move in ready". Absolutely not true, as time passed * have tried to contact JRK at their home office and the residential residency hotline just rings and rings and rings. I left so many messages for their other complaints department, that they have not returned, that the mailbox is full. Appalling, no communication, no customer s... read more

MICHAEL C 

on BBB

5 years ago

We have lived at Waterford at Goldmark apt for four years! It was once a beautiful property with a ,beautiful pool.ALAS,it has into disrepair,the pool is filthy and not usable most of the time,no staff maintains it,prostitutes and felons come and go on the property! Management will not even try to stem this.The elevators are in shaky condition,sometimes out for three weeks at a time.alot of tenants are elderly ð?§? and disabled ! Few work orders make it long enough to be completed! is a dangerous and unhealthy place to live.... read more

Amy S 

on BBB

5 years ago

This company RIPS OFF CONSUMERS by holding ENORMOUS application fees for a long period of time. The tenant relations department is run by ONE PERSON to handle all tenants in their multiple apartment complexes. This person is also the manager to speak to with a complaint about anything else. ONE PERSON. I've sent multiple emails and left voicemails over the past month, with ZERO REPLY 

Christine Williams~Via 

on BBB

5 years ago

Stay far away from these people and the properties they own. I was an employee and a resident in their community, TerraMar in Santa Rosa Beach, Florida and have never seen such unprofessional and illegal acts before. This office is run on deceit and lies. I watched cash being accepted from residents which was against the rules. I watched as applications were altered for residents to be accepted. I was lied to as a resident there, and as an employee. I never received a lease after l resigned my leading agent position, paid my... read more

Catherine M 

on BBB

5 years ago

My sink has been leaking for a year, it has been actively leaking into my floor for over a week. I have reported it several times and I was told they are off for 4th of July and can't do anything about it. There is black mold in the heaters and windows. My AC/heater unit has been broken for months. My oven hasn't worked for months. My bedroom AC caught fire at the plug and almost lit my bookcase on fire. 

Na R 

on BBB

5 years ago

Poor property management. Corporate seem to not care about tenants, and good staff. There is a high turn over rate for tenants and employees. From the outside the apartments are beautiful but living in these properties is a nightmare. 

sanjeev k 

on BBB

5 years ago

I resided in an Apartment unit in Park Place of Northville MI XXXXX and regularly paid my rent to your office. When I moved out, after giving you 60 days' written notice and paid 2 months' rent as penalty for breaking lease. I left the apartment on 27 March 2019 and dropped the key at Key return box in leasing office and the same was acknowledged by Park Place Apts Management in email. I received the attached letter in email from Asst Manager in Park Place of Northville Apts on "Statement of Security Deposit Accounts". The l... read more

Tammy S 

on BBB

5 years ago

This company is breaking laws with their Apartment policies all across the board. They refuse to address issues and hire inexperienced staff to manage their overpriced properties. They dont care about their tenants and refuse to follow Federal, State and Local codes. I suggest you keep away from their Real Estate properties if you want to protect you future after the contract ends. 

Caros 

on BBB

5 years ago

If you are planning to give up on your money, the best place or company is this. Claiming your security back is been a nightmare. No answers, no response, no information. If you are lucky, the receptionist will transfer you to a machine. And if you are luckier that person will tell you that has no idea when your check will be delivered to you with arrogance and attitude letting you know that is not their problem.