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Waterford at Sterling
- Apartments
- Lancaster, PA
About this business
Specialties At Waterford at Sterling Place Apartments locted in the heart of Pennsylvania Amish Country, you will love our one and two bedroom apartment homes and three and four bedroom townhomes with apartment connections for washers and dryers, spacious closets, ceiling fans, all electric kitchens and patios or balconies for the best in secluded city living. Our small pet-friendly community features a refreshing swimming pool, playground and community room to enjoy games and social gatherings with friends. Set on 42 acres ... read more
Location details
701 Sterling Pl, Sterling Pl, Lancaster, PA, 17603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst property and group of leasing managers/property owners I have ever dealt with. Will do whatever it takes to cheat you out of your money and avoid paying you back. Unfamiliar with the Fair Housing Act. Extremely rude and terrible customer service. DO NOT LIVE IN THESE PROPERTIES!!
this is a criminal organization that will double charge you for utilities and for not having insurance on file even though you do. Never live here
I have left numerous voicemails and emails regarding their non-payment of security deposit refund owed. They have never returned any of my messages or replied to any correspondence from me.
Stay away from renting any of their properties. Jessica answers the phone and immediately transfers you to tenant line. Second call spoke with ******** who was extremely rude. They absolutely don't care about your situation and do not wish to assist. Referred back to local complex manager who in the first place referred me to them. I lost my application and reservation fee but am only glad I never moved to any of their properties.
DO NOT EVEN APPLY TO THIS APARTMENT COMPLEX. I CAN UNDERSTAND A NON-REFUNDABLE APPLICATION FEE. BUT A NON-REFUNDABLE ADMINISTRATIVE FEE OF AN ADDITIONAL $200 IS CRAZY. I don't even live there and was charged $200 application fee and $150 in application fees, what does this $200 go towards? Again application fees to run credit or background completely understandable not a non-refundable administrative fee. Especially when I was advised when I came in and spoke with Sara/Sarah that the only thing that would be affected if ther... read more
Same as everyone else- I can't get anyone on the phone and can't find any other means of contact. Number keeps ringing and then mailbox is full. If you call the regular line, they are nice but can only say they will have the client relations lady call you back, which she hasn't in two weeks. AND IM TRYING TO PAY THEM! It's crazy, and this is keeping my from getting my new apartment. Facebook/ Twitter etc that is listed online hasn't been updated in months.
How can this company have an A+ rating with the bbb. We have a mold situation they refuse to address in an appropriate and proactive way, instead they are attempting to have us sign a false legal document making claims that are false and trying to get us to sign an early release of lease if we don't talk about the mold! This is absolutely a bad company!
Horrible customer Service, I applied for an apartment here and was charged a credit check fee along with a membership fee. My application was denied. They then stated after me attempting to reach them over ten times via email and phone that I will be refunded the membership fee with in ten days. Well it has been a week since and the Manager ************ Ocanas emailed me saying I would not be provided my membership fee back. I then phoned her as they never mentioned losing the membership fee if denied. She then refused to w... read more
Unorganized, unresponsive, unreasonable & unfair! Lease renewal was a nightmare. Staff turnover quicker than you can blink. No accountability. No responses to emails. Contacted corporate and the receptionist hangs up on you each and every time. Posted on the only FB page I could find for JRK and instead of responding to my concerns they kept deleting my comments ...and then eventually disabled them. Called the tenant relations line and it rings forever to eventually end up in vmail with a mailbox that is full. Went in every ... read more
Frequently asked questions about Waterford at Sterling
How is Waterford at Sterling rated?
Waterford at Sterling has a 1.5 star rating with 88 reviews.
When is Waterford at Sterling open?
Waterford at Sterling is open now. It will close at 5:30 p.m.
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