Warners' Stellian Appliance

Tom M. 

on Birdeye

3 years ago

I paid for the Iron Clad Warranty and the problem is trying to speak with someone in the service department-- they offer the chance to text, email or call and none of those ways worked today. My LG refrigerator stopped working Friday. It is now four days later and all our food is rotting slowly in coolers. A tech sent by Warners' Stellian came today (Tuesday), said the compressor is bad and Warners' Stellian will call me and tell me the process for repair. I tried to contact them four times today and each time I was o... read more

kmullarky@q.com 

on Birdeye

4 years ago

What happened to Warners' Stellian? It used to be a good family owned business. When my 3 1/2 month old Frigidaire refrigerator stopped working I was told a month later that they can't fix it and won't replace it. The Ironclad Guarantee I purchased was worthless. The 48-hour diagnosis guarantee turned into 5 days. One nice guy, Adam in their service department. The rest seemed to be trained in indifference. 

kathryn s. 

on Birdeye

4 years ago

1st issue-Purchased dishwasher July 7th earliest delivery and install 7/21. Ok, giving slack and patience because of the craziness on Covid. Called today , delivery install day, to check on delivery window, was told they didn't have the dishwasher in stock and they will give us a call back. Heard back from them 4 hrs later and was told our dishwasher was taken off delivery list because there were none in stock. So no call to inform us of this or that was a mistake when we purchased 2 weeks ago . Yes mistakes happen but they ... read more

Shon D. 

on Birdeye

5 years ago

i purchased a fridge and a range at the same time. i was told they would be delivered the flowing week on a Wednesday (about 10 days). on sat., before the delivery, i was told the range was on back order and would be in the first week in February. almost a month later. since they only deliver to my town on Wednesdays, it would be delivered on the 12th. i called on February 7th and was informed that if would be another couple of weeks. i sold my range right-away as i did not want it around as i could live-without it for a cou... read more

Bill H. 

on Birdeye

5 years ago

My wife and I have been your customers for over 25 years and have had good experience with your company. We purchased a washer and dryer a couple of years ago and purchased a service contract on the dryer as we had some issues with the prior one. On Jan. 8, we made an online request for service as the heating element on the dryer stopped working. We followed up with two phone calls and finally got an appointment for 1/22. Two weeks to put in an dryer element is poor service. I finally called another company and they came ... read more

allen nelson j. 

on Birdeye

5 years ago

So we had our fridge installed tonight my wife left an envelope with $815 in it on the counter as the delivery team was pealing off the protective film from the fridge they piled it up on the counter,so I grabbed them a garbage bag they grabbed the pile and threw it in the bag later we noticed the money was gone and called them they searched threw there garbage found it called us and returned it to us I am floored best place ever thank you was my daughters rent money for college  

Ken O. 

on Birdeye

5 years ago

We purchased an range from Warner Stellian in Maple Grove and had a bad experience. Our oven was serviced 3 times and had over $500 worth of service and parts. We tried to work with them and the service person was nice to work with but had to call the manufacture a few times for advice. Our oven still doesn't work correctly and Warner Stellian have since dropped the brand (Capital) of stoves. Now they will not service it anymore and are referring us to the manufacturer. We spoke with the manufacturer and they said the store ... read more

Robert K. 

on Birdeye

6 years ago

Last week I purchased a set of Kitchen appliances, Washer and Dryer and the big green egg grill. I work with Zach Sanford. I was very happy with his knowledge of appliances and helping me with selecting the correct appliance that fit my needs. There was know pressure on buying. I worked with him for over a week before purchasing what was needed. I will definitely use Zach again on my next purchase.