Warners' Stellian Appliance - Apple Valley, MN

Carolyn J. 

on Birdeye

10 months ago

0 stars for dismal, pathetic, illogical service program. I have no complaints about the fact my dishwasher broke. You first have to order and pay for your parts which takes at least 5 business days for the expected fix. If fix doesn't work, back to the queue you go to reorder/pay for your parts. Been waiting nearly 6 weeks for my dishwasher to actually be repaired. No end in sight yet I have paid for fix. 

Holly R. 

on Birdeye

a year ago

If I could give their repair warranty etc. spent 250 for the so called iron clad covers 5 years. Their repair man the only one that services Des Moines area took a huge dump in bathroom went through medicine cabinet and broke refrigerator and now they have No one to send and won’t give me back 250 I paid to use towards a plumber. NEVER buy from them!!!!! 

Rhonda T. 

on Birdeye

a year ago

DO NOT BIY ANYTHING FROM WARNER STELLIAN! Less than 3 year old LG fridge died, going on 6th week to get fixed or replaced. Purchased warranty, but not helping. Horrible customer service and no resolution.  

Rhonda T. 

on Birdeye

a year ago

DO NOT PURCHASE ANYTHING FROM WARNER STELLIAN!!! We purchased a whole LG kitchen package back in 2020, and only 3 years later, our fridge completely shut down. Over 5 weeks now, several tech visits and replacement parts, two circuit boards, compressor, and other parts, and it still doesn't work or cool Oh, yes, we purchased the Iron Clad Warranty, so if something major happened, they would have to replace, but oh no, they do not. Technicians have said it should be replaced, but Warner Stellian said that we have to ap... read more

Cat Kik Benike G. 

on Birdeye

a year ago

My experience today: So on 2/23 my fridge wasn't cooling below 48 degrees. I called around and found that the Rochester Werner Stellian carried the model I was looking at to fit the limited space I have. Taylor, the sales person I spoke to told me that with the $49.99 installation fee, they would install an 8 ft braided supply line. Great I thought, I just spent $11,000 repairing a water leak in my basement, (finishing up on Valentines Day,) so I do NOT want any possibilities of leaks from my fridge. When the delivery perso... read more

Nicholas C. 

on Birdeye

a year ago

Worst company ever! They will damage your property and not take responsibility. They will ignore you for months. Treat you like a criminal. They should not be in business. Beware! They are crooks! 

Amy P. 

on Birdeye

a year ago

I went in to the Apple Valley store to purchase a built in microwave with specific measurements and pictures of space. The salesman told me the GE would fit and didn't mention anything about it not fitting or that it wasn't returnable. We brought it home and it was too small for the space (which he had the specs). I brought it in to be returned and the trim kit was unopened. They took back the microwave but would not return the trim kit that was $180. The manager was rude and basically said it was my job to make sure the spe... read more

Theodore L. 

on Birdeye

a year ago

Open Letter of Caution To Be Aware Of Warner’s Stellian Materially False or Misleading Business Practices ================ To: JLWarner@warnersstellian; RMGrapevine@warnersstellian Sent: Sat, Aug 13, 2022 9:20 am Subject: Re: Rachel From Warner's // Quote and Payment Made / Materially False or Misleading Business Practices "Bait and Switch" 220813 Dear Joe Warner, On May 21st, 2022, after confirming the details, we ordered a Bosch dishwasher of certain quality and were promised a delivery date. Subsequently, Warner’s St... read more

Tom M. 

on Birdeye

2 years ago

The compressor failed on my 3-year old LG french door refrigerator and they diagnosed it one day after I called and it was repaired on the fifth day. In these days of labor shortages and supply chain issues, that is really impressive! I paid for the Iron Clad Warranty and contacted the service department-- they offer the chance to text, chat or call and the wait times were over 20 minutes. I eventually got through. (Labor shortages are affecting every aspect of life right now). However, Warners' Stellian always comes thr... read more