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Wallingford Tire & Auto
- Auto Repair
- Wallingford, CT
About this business
Location details
400 N Colony Rd, Wallingford, CT, 06492, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Get A Second Opinion – I will say at the get-go that for the past two years, up until this point, I have had nothing but good experiences with this shop. The staff is very nice and they make you feel respected; they easily gain your trust. Unfortunately, they didn't deserve mine. In February, I made my oil change appointment, and when I went to pick the car up after it was finished I was told that my car was not firing on all cylinders. I made an appointment and brought it back. In the middle of the day, the owner, John Boni... read more
Business response:
Dear TiffS, I am sorry for the confusion on the estimate I prepared for you and my miscommunication as well. You wouldn?t have been billed for something you did not need or charged more labor than the time it took to repair the car. For 2 years you have been satisfied with our service because we make it a point to treat our customers like we want to be treated. If I wasn?t clear about my estimate, and this caused me to lose your trust, it was just a mistake. Respectfully, John Bonini
Disappointed – John is deceptively likable. After talking with him, I signed on for over $1000 worth of services, break and tire work plus a package maintenance deal of over $90, which included window wipers, airfilter and oil change. I rented a car at my expense of $30 through John after dropping off my the car at 9AM on Friday morning. To make the story short, at 4 PM on Friday, John calls me and says I desperately need another $500 worth of break service work and needed the answer right away. I could not afford it, so I r... read more
Business response:
Dear Unhappy Customer, I just read this review and can see that you may still think that I was not being honest or fair with you. I value the relationship I have with all of my customers, and I am passionate about what I do and work hard to maintain my integrity. I would like to take the opportunity to show you again exactly what we did to your car and answer any questions you may have regarding anything on your mind. Call me at your convenience. Respectfully, John Bonini - owner
I am very pleased with their service – Over the years I have tried many repair garages, including dealerships and have never experienced the honesty and quality like I have at Wallingford Tire and Auto. They are friendly, give me estimates before they do any work and have never given me a reason to not trust them. There work is great and this is the first place I have ever been that garantees their work for 2 years. I have been coming here for 4 or 5 years now and recommend them to everybody
Frequently asked questions about Wallingford Tire & Auto
How is Wallingford Tire & Auto rated?
Wallingford Tire & Auto has a 4.9 star rating with 220 reviews.
When is Wallingford Tire & Auto open?
Wallingford Tire & Auto is open now. It will close at 5:30 p.m.
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