Voyager Resort Inn

Laura B 

on BBB

3 years ago

Hello, My daughter was a resident at a property managed by Equity Residential in 2021 The rental account was paid in full in May 2021 by cashier's check (over $15k) post-Covid, for a lease I agreed to cosign for my daughter, who had become severely ill in 2020. Equity residential claimed there was a balance due of $690.62 and reported it to the credit bureaus resulting in a damaging hit to my credit of over 100 points without notifying me in any capacity. Had we been notified, this amount would have been paid immediately. Ho... read more

Gail P 

on BBB

3 years ago

After reading all the previous negative reviews, I have to wonder why Equity residential has an A+ business rating. IF the ratings don't represent customer satisfaction, what good is ********************'a rating system?All the reviews I have read, sound exactly like what we experienced a ************ in *********, **.WE lived at Liberty Park for a year and just moved out on March 10, 2022..We were forced to give less then 60 day notice, because we were buying a home and didnt feel comfortable giving notice until we actually... read more

Shalan D 

on BBB

3 years ago

******** Apartments *********** Completely and utterly the worst experience I have had at an apartment. I haven't had a good night sleep since I moved here. The noise is so bad here, I have had to go back on my anxiety medication. There is an awful creaking sound in my living room roof when the upstairs neighbor walks. I have complained several times to the management team and they came to look at it and say that its normal. NORMAL? when the creaking sound is so loud that you can hear it even with the tv on full? There are a... read more

#comicustoms J 

on BBB

3 years ago

As a disabled Army veteran, who has defended democracy for everyone, I am very distraught to be evicted by the incompetent and corrupt Equity Residential *********************. *********************** of EQR and Ms. ***** of KTS Law along with the subservient ***************** of ******, **. and most of all, Commissiner *************************, are ALL criminals. My family has lived at ************************* in ******, **. for roughly 4 years, under the protection of the Moderate Income Program. Upon our last certificat... read more

Katie S. 

on BBB

3 years ago

This is the single worst ************ ever had to interact with. Id call them criminals but theyve found a way to just stay a hair above the law. Which is a miracle given the level of incompetence of every single employee Ive had the painful experience of speaking with. 

JD J 

on BBB

3 years ago

If I could, I would give a worse rating. The only decent thing about the Equity apartment is maintenance staff. Lack of response, stolen packages, broken cars, broken elevators, broken garage doors, management staff changing faster than one can imagine, trash services increasing many fold, increasing rent, locking into unreasonable lease terms,....its just non stop. 

Cairo M 

on BBB

3 years ago

Equity residential are absolute crooks. I lived in Parkwest Apartments in **. The apartments are old and in disrepair. They are full of mold and leak when it rains. Staff is constantly changing and 90 percent of them are useless. The appliances are old and in disrepair. The whole place is dirty. I got out of there when my lease ended and they stole my security deposit. Equity Residential will steal your security deposit guaranteed 

Rens v 

on BBB

3 years ago

Equity Residential has proven to be nothing but unethical. We had a great 3 years living in the ******** in ***, we loved the people that worked there and had a great time initially, but in the last months of our time there everything deteriorated and amongst other issues, we were left with enormous leakage damage that caused our floorboard to swell up. This was not repaired for weeks (until after we moved out). Now we find out a year later that they sent an amount that we supposedly owed to a collections agency, without rea... read more

Eric Z 

on BBB

4 years ago

Horrible place. Sat up an inspection appointment with them to remedy any problems that are found in order to avoid deductions to our security deposit but no one showed up even with appointment confirmation and based on ****** court is "required", then after we moved out, we were slapped with a $1,300+ fee. Also avoid parking out side near their trees, they cut down branches and broken my car's left side mirror and didn't even bother to leave a note. Also better get used fire alarms goes off constantly for no reason. Look els... read more