Voyager Resort Inn

Aimee M 

on BBB

2 years ago

Their apartments are terrible. I reside in ************* and I am appalled at the prices for these living conditions. The 2 ******* I have been here the ac doesnt work at the beginning and the ******* my heat doesnt work at the beginning of the changing of the seasons. Maintenance doesnt respect constraints for non emergency matters. I have a job that requires hippa compliance and confidentiality and put in times work could be done. The inside of the apartments are not kept up well and the work is shotty. The new smart home ... read more

Patrick K 

on BBB

2 years ago

I have been a resident at ************ for almost 2.5 years now starting in 2020 Over my residency at the building, I have witnessed and been victim to multiple occurrences of gross negligence. Prior to signing the lease I was told by local staff the building had onsite security and was a secure building. This turned out to not be true. Almost every two weeks the building is broken into due to a lack of building upkeep and security for which residents are charged for. Tens of thousands of dollars in goods have been stolen fr... read more

Kristie W 

on BBB

2 years ago

Condensed due to space.My boyfriend and I moved into the ******* in August 2021. It was rent stabilized, (we paid $5,200 per month, and were responsible for cable and electricity). There was an optional $50 "gym" amenity fee. We got our lease renewal letter and the rent jumped to $5,800. We negotiated it down to $5,614, which was still high for the size of our apt. The bldg did away with rent stabilization, so we would be responsible for water, boiler, sewer, and billing fees. The optional $50 amenity fee was now mandatory. ... read more

Katheyn C 

on BBB

2 years ago

Do you like being ripped off and gaslit? Then Westside is the place for you!! We went months without air conditioning (including through a LA heatwave) and when we would call and beg for help we were often told weve done everything we can possibly do. It took two months for them to finally agree to replace the unit. In the meantime, we had to run fans and window AC units, costing hundreds of dollars in electricity bills. When we reached out for a rent reduction for those, it was investigated for another four months and we we... read more

Alex H 

on BBB

2 years ago

Absolutely awful company. Rented from the same owner for many years and they were great until this Equity Residential took over our building. We had a major water leak issue they avoided for years and it became a big problem before they finally listened and started doing things correctly. We dealt with ******************************* and *****************************, who caused us so many delays in repairs, advising us to contact the town instead of resolving the problem, and treating us in the most disrespectful way imagin... read more

Rich C. 

on BBB

2 years ago

Not what I thought it would be! I live in a complex in ** for about 1 year. When you enter the building and look around it can be impressive. However, once you are in your unit you find out how poorly it was constructed. Thin walls and floors. Noises and Music are heard in the hallways and your apartment from others beside you or below you. When a complaint is placed to the management, not much is done. Basically just trying to appease you with empty promises. Lease contract states rights of all tenants. This is a joke, noth... read more

Roxane S 

on BBB

2 years ago

**************** in ************** is owned by Equity Residential. They are rising rent and neglecting tenant rights. Landlord intimidation, black mold, leaky pipes going into light fixtures, gas leaks, and water is discolored. These places are in shambles and this company is buying up apartment complexes, throwing on a fresh coat of paint, and renting them for market value ultimate slumlord situation. Living here for over 5 years and had to be moved from my unit 3 times due to leaks and its still not fixed. Promised they wo... read more

Aishwarya A 

on BBB

2 years ago

My mother lives on one of their properties and she is widowed and elderly. She was treated in a horrible manner and the way she was treated felt extremely degrading. When trying to get information on corporate numbers, the staff refused to give us any phone numbers or email. When trying to call or file a complaint through their website, no one reaches back out. They do not care about their customer base at all, only about making money. 

WBW 

on BBB

2 years ago

************************* in Encino, **., which is a property of Equity Residential. This has become the worst living I have ever experienced. Elevators continually being out of order. Gates broken and not being repaired in a timely manner. And the latest event, several leaks in my apartment from the above apartment. I called this problem in two days ago and I was told it was fixed. And now today on New Years Eve, the leak is even worse. The fix that the maintenance person gave is a garbage can to catch the water in the midd... read more