Voyager Resort Inn

Ann S 

on BBB

2 years ago

Unfortunately, Im a current resident at the ******* (an Equity Residential building), aka H*** Ive lived here a few years now and to say things have gone downhill would be an understatement. When we renewed our lease, they jacked up our rent, which was to be expected after Covid. What was not to be expected was them TURNING OFF OUR ACCESS TO CENTRAL A/C! Today, myself and the other residents woke up to no air conditioning in the building and it was 78 degrees inside. When we called leasing, we were told it was shut off for t... read more

Cheryl T 

on BBB

2 years ago

Since I have moved in I would agree with lack of safety. The gate is often open, no security, and my bike was stolen. I dont feel safe in this residential space. During my move out, I couldnt get a hold of anyone. My app did not offer the ability to move out. I called and emailed several times that , at first I couldnt afford their rent increase of 5%, which is very high. I asked for the same or small increase for the renewal. I was told they would get it to me, two weeks later nothing. I decided to rent a house it was cheap... read more

C.A. H 

on BBB

2 years ago

When I first moved in I loved living at ***************, one of Equitys properties in ***********. But no longer. I have experienced 4 leaks one of them a pretty big flooding event in my apartment in the past few months. To top it off, repairs werent handled properly and left me with what I believe to be mold because the company has yet to properly identify the leak source. This is in addition to building-wide flooding incidents that keep happening, random AC and water outages, and the unreliable elevators. Its a shame that ... read more

Laura C 

on BBB

2 years ago

Equity Residential ******* **. *************. Renters beware. Do not rent here! Steep rent for broken AC for 6 weeks in May/June 2022 during a heat wave. Mail room door kept propped open due to insufficient door lock with neglected fix. Many packages stolen. Elevators dont work consistently. Maintenance disarmed smoke detector within apt because it kept randomly going off. Unfriendly and unaccommodating **************** staff since W.H. left. Hidden fees, especially water and sewer. Unexpected charges and prorated rent on yo... read more

Shuying L. 

on BBB

3 years ago

I just hope everyone who is negotiating with this team, or any team, please learn from me.Send email instead of call, just don't trust.I am currently living in ******** apartment in this system. I am an international student, and paid a lot more deposit to prove my financial status to live here.My lease ends on August 22nd, and I need to decide on and before June 22nd to stay or move out, or will pay an insufficient vacant fee. Since I will graduate in this December, I just want to sign a 6-month lease. I called the renewal ... read more

Nakiesha J 

on BBB

3 years ago

I had a horrible experience attempting to apply for an apartment at the Quarry Hills location. The leasing manager was a bit uncourteous when we toured the facility but we decided to apply anyway. We made a mistake on our original application and reached out to get this fixed and were told by her she would hold the apartment until we do. The apartment was not held and we were given a difficult time with receiving a new link for the application. We submitted everything, went through 3 rounds of ID verification and were still ... read more

Clara C 

on BBB

3 years ago

***** in *** advertised as Luxury Apartments managed by Equity Residential its not a safe building to live in despite the premium rent they charged. I will give this building a lower rating that 1 if I could, there has been multiple issues Ive been dealing since I moved in but the worst of all is that every time there has been true emergencies, the building staff does not know what to do other than escalate it to the living super who only works day weekdays and does not help on nights or weekends. 1) The doors in the buildin... read more

Harry V 

on BBB

3 years ago

Id give this company zero stars if that was even an option. I lived at the ************************ in Down Town ********* ********** and moved out on April 12th 2020. Its now July 13th 2022 and I received a letter from a collection agency claiming that I owe a debt of $100 to this company. I went to the Apartment Building to talk to the leasing office and they informed me that apparently as I was moving out, they had switched management and they were no longer with Equity. They were nice enough to give me an email point of ... read more

Matt G 

on BBB

3 years ago

I would give a lower rating if possible. If not for the location and the hassle that is moving, I would not have stayed in my apartment as long as I have. I have first hand experienced multiple issues, which took extraordinarily long to resolve (or have never been resolved). 1) - Hot water heater broke multiple times in the dead of winter until they finally decided to replace it 2) - Mice infestation that went on for weeks before they agreed to sent exterminators. We were originally told the exterminators only come every oth... read more