This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Volkswagen of Crystal Lake
- Car Dealers
- Crystal Lake, IL
About this business
Location details
5213 Northwest Hwy, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Best dealer I've been too, and I've bought a lot of cars. No shady business at all. Great trade in price and great price on their car. Sales and finance were very straightforward and easy to work with. Would definitely do business again there!
I bought my car back in 2012, had a great experience. The free car washes are a great little perk. The staff are all very friendly, and helpful.
One of the if not the best place I've worked. To bad for the emission debacle.
Business response:
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to the rest of the staff. I'm glad we were able to take care of you. It was our pleasure.
Matt the service manager was very helpful. And probably one of the best and easiest experiences I've had at a dealership. Will definitely be coming back for all my maintenance.
Business response:
Thank you for the great review, Nicholas. We're glad to hear that your experience at our dealership was fast and easy. We look forward to seeing you back in.
Worst dealership I've been to. Service writers are assholes. Have had nothing but terrible experiences. And when I brought my car for a simple check engine light fix, they kept it overnight when they could have simply taken an oil cap off of a car on the lot. Instead I was left careless with no phone all on what was wrong with my car, until someone commented and told me on Facebook. I'm glad they tell others what's going on with customers cars instead of the actual customer. Will never go back
Business response:
Thank you for taking the time to share your recent experience with us. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership was unacceptable. If there is anything that we can do to help amend the situation, please don't hesitate to contact me directly.
Frequently asked questions about Volkswagen of Crystal Lake
How is Volkswagen of Crystal Lake rated?
Volkswagen of Crystal Lake has a 4.5 star rating with 971 reviews.
When is Volkswagen of Crystal Lake open?
Volkswagen of Crystal Lake is closed now. It will open at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com