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Volkswagen of Crystal Lake
- Car Dealers
- Crystal Lake, IL
About this business
Location details
5213 Northwest Hwy, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedGreat dealership with a sales team that will work with you to help you get the best car that fits what you need
Business response:
Thank you Lucas!! 💙
Nearly two years after purchasing a car from them, I found out that it had been damaged but not disclosed by this dealership. I wouldn't believe a thing they say to you.
Business response:
David, as of last January the store is under new management. Please reach out to our general manager on Monday at (815) 455-9600, ask for Dan. If you'd rather he call you, please message us your phone number. We apologize for your previous experience!
Sorry, Wasn't feeling the Vibes of excellent customer service... I dont know when to come back for my next change!
Business response:
I am sorry to see this. Customer service is a huge part of what we do. I would like to talk to you if you have the time. When you have a moment can you please contact me at 779-994-4006. Thank you, Leah
My entire experience at Volkswagen Crystal Lake was amazing. Bruce and Casey worked hard to get me in the vehicle that was perfect for my needs. Once the showed me the features of the AllTrack, I was sold! I just got back from a weekend trip to Columbus, Ohio with three teenage boys’ lacrosse players (and their gear) and if I had more food in the car we might not have needed to stop at all. The gas mileage on the car is AMAZING! I was able to get 32 mpg, that’s crazy efficient! Great experience all around!
Business response:
Thank you Tracey! We're so glad the AllTrack was a great fit for you! Keep rocking that awesome MPG too! ✌️❤️🚗
Bought my 16 R from VW Crystal Lake over a year ago. Very smooth transaction, great sales and finance team. I've been coming in for warranty work for the past 2 weeks or so, and the team on that side have been equally great. Alan, the Asst Service Manager, has been incredibly helpful as well. Best dealership experience I've had by far.
Business response:
Thanks Mike! We're glad to hear you have had great experiences with both our sales and service departments! We're honored to be your best dealership experience! ✌️❤️🚗
Trevor in sales was awesome! Super knowledgeable, patient and had my best interest in mind. Casey in management was amazing! He worked very hard to help me get the best deal possible. He was attentive and made sure I was happy. I love my new car. And I would go back there in a heart beat. Thank you VW CL!!!
Business response:
Thank you, Heather! We're SO glad to hear about your fantastic experience! Enjoy your new car! ✌️❤️🚗
I walked in at 8:20pm on a Tuesday night and was greeted by Trevor The GTI Guy. He was eager to help even though it was getting near closing time. We took a Tiguan on a quick test drive, he was knowledgeable, easy going and fun to work with. He let me know his hours for the week and I returned Thursday afternoon. Trevor had the other cars I requested to drive ready when I walked in the door. Trevor in addition to his colleagues made the entire experience seamless and made it possible for me to leave with a car that same day.... read more
Business response:
Thank you Jess! We’re so happy you found the perfect new Passat! ✌️❤️🚗
Outstanding customer service from start to finish. The folks at Anderson are fair, honest, and hard working. A true pleasure doing business with them.
Their team wanted my business and then earned my business with good communication, follow-up, and then follow through.
Business response:
Thanks, Michael! We're glad to hear you had a great experience!
Frequently asked questions about Volkswagen of Crystal Lake
How is Volkswagen of Crystal Lake rated?
Volkswagen of Crystal Lake has a 4.5 star rating with 971 reviews.
When is Volkswagen of Crystal Lake open?
Volkswagen of Crystal Lake is open now. It will close at 7:00 p.m.
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