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Visionworks Doctors of Optometry
- Laser Eye Surgery/Lasik
- Morristown, NJ
About this business
Location details
30 Lafayette Ave, Morristown, NJ, 07960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Patiently waited for 25 minutes to be seen for an adjustment for glasses. An employee took my temperature when I came in. Another employee told me I couldn’t entered the store. I was wearing a mask and told her I had already had my temperature taken and I was checked in. After waiting, she helped another customer right as he walked in. Left without being helped.
Business response:
We're sorry to hear we let you down, Courtney. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedWent here this morning because my daughter broke her glasses last night. From the moment we walked in they were AWSOME. From the receptionist (sorry I didn’t get her name). To the doctor for the eye exam and to Ian who helped us with the glasses. Ian called another store to see if they had her frame from the glasses that broke to fit in the lenes so she has something for school. Also the place in Gateway who had the frame and placed the lenses in it were very very nice. Rosedale is soooo much nicer than the one in Garden Cit... read more
Business response:
We are so happy to hear this Maria!!! We truly appreciate you taking the time to give us such a fabulous review!
4 Weeks to get new Glasses ? Going back to LENSCRAFTERS.
Business response:
We apologize for the issues in service Bill! We appreciate the review.
RecommendedBusiness response:
We are so happy to hear this Debra!!! We truly appreciate you taking the time to give us such a fabulous review!
I literally can't connect to a live person via any store phone number or the 1800 number. I used option "6" to obtain parameters for an online order, and was just left on hold for more than an hour & have tried multiple times.
RecommendedNice doctor and staff. I will continue going there l as I've never had an issue.
Worse experience ever. I made an appointment on Saturday online because they never answer their phone. It let me schedule 3 appointments for my kids for today Thursday. I got an email and a text to confirm my appointments. Then the day before I get a call from them that they had to cancel my first appointment because the computer allowed me to schedule one when there was one already in there. Ok so I was fine with that but nothing was said about my other appointments. Then Thursday (today) comes and we get to the appointment... read more
Never answers their phone, a waste of time to deal with these idiots.
This company has by far the worst customer service I have ever experienced. I have worked both retail and call center jobs and the lack of assistance is ASTOUNDING. I made a request for my prescription online over 3 months ago and no one ever assisted me. I then tried to call the store, only to get stuck on hold for 15 minutes before being rolled into the end of day message to call back in business hours. Today, I have been on hold for over 35 minutes since the store opened, AND I have submitted 3 online live chat requests f... read more
Business response:
We're sorry to hear we let you down, Rachel. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
Frequently asked questions about Visionworks Doctors of Optometry
How is Visionworks Doctors of Optometry rated?
Visionworks Doctors of Optometry has a 4.1 star rating with 488 reviews.
When is Visionworks Doctors of Optometry open?
Visionworks Doctors of Optometry is closed now. It will open at 9:00 a.m.
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