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Visionworks
- Laser Eye Surgery/Lasik
- Rosenberg, TX
About this business
Location details
24014 Commercial Dr, Rosenberg, TX, 77471, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
RecommendedHello all, I would like to thank the staff at the Spokane Washington ( Northtown Mall ) location. The store was clean and organized, meeting the needs for the local C-19 protocols. Erin assisted me with my purchase of my new glasses. She was professional and very customer service centered. I appreciate the assistance given to me, it was worth the drive. Sincerely, Robert Anderson
Business response:
We are so happy to hear this Robert!!! We truly appreciate you taking the time to give us such a fabulous review!
The staff here are extremely unprofessional
Business response:
We apologize for the issues in service Lisamarie! We appreciate the review.
I’m a single mom with 3 kids 1 of them disabled. For me to get around is a little hard. I make some time to take my son to get new glasses. I didn’t know I need an appointment. When we got there this lady opens the door and ask me what do I need and I explained to her that my son need new glasses and that is hard for me to get around, she was rude and didn’t care. She said she was going home and they were in Max capacity ok I understand there rules. I stop at old navy to pick up something quick and when I drove by vision wor... read more
Business response:
We're sorry to hear we let you down, Daisy. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedJoell was awesome! He was very knowledgable and helped me my frames.
Business response:
Thank you for the fabulous rating Joelle!
By far the worse customer service ever. I had an appointment on 9/19. My daughter needs Biofinity contacts and they take about 5 weeks to come in, give or take. Said they would call as soon as they were in. Well it is almost 8 weeks and I have not received a call. I have called several times, I am talking about 100 times. Of those times, no one answers and there is no voicemail. The one time I did get thru, yes ONE AND ONLY time, the woman couldn't find anything for me and said the guy who did my order wasn't in, but he was ... read more
Business response:
We're sorry to hear we let you down, Jessica. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedThey were really helpful with picking out my glasses and walking me through the whole process because this was my first time getting my own glasses.
Business response:
We are so happy to hear this Sophie!!! We truly appreciate you taking the time to give us such a fabulous review!
RecommendedVery helpful with giving me the best options with what my insurance covers. To get both contacts and glasses at the lowest prices.
Business response:
We are so happy to hear this De!!! We truly appreciate you taking the time to give us such a fabulous review!
Recommendedstaff is always great with my son and most of the time we are able to in and out.
Business response:
We are so happy to hear this Elizabeth!!! We truly appreciate you taking the time to give us such a fabulous review!
I have not been able to speak to anyone at the store. Ever. They do not answer their phone. My son's glasses were supposed to be in October 28th. He has now been without his glasses for over 2 weeks and I cannot talk with anyone. This is deplorable. I have sent emails, I have been on hold for hours at a time. No response. I will be sure to never use this company again.
Business response:
We're sorry to hear we let you down, Laura. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.8 star rating with 611 reviews.
When is Visionworks open?
Visionworks is closed now. It will open at 12:00 p.m.
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