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Vermont Mutual Group
- Insurance
- Montpelier, VT
About this business
Located in the Green Mountains of central Vermont and first established in 1874, the Union Mutual of Vermont Companies have been providing quality insurance products for over 130 years.
Location details
89 State St, Montpelier, VT, 05602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:45 a.m. to 4:30 p.m. | |
| Tue | 07:45 a.m. to 4:30 p.m. | |
| Wed | 07:45 a.m. to 4:30 p.m. | |
| Thu | 07:45 a.m. to 4:30 p.m. | |
| Fri | 07:45 a.m. to 3:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An Independent Agent got my Dad a homeowners policy last November 2017. My Dad's 86 yrs. old and I'm in my 60's and disabled. We received a letter of 'non-renewal' for the following reasons. 1.) Tree's touching dwelling. Blatantly UNTRUE! I don't know what's going on in the Insurance Industry lately, but one can drive anywhere- in any town or city and see centuries old tree's, some massive with branches that overhang the owners home, their neighbors and streets! We have a few 'whispy' ends of small tree branches that in a sm... read more
Business response:
Mr. ******, We have thoroughly reviewed your concerns regarding your Dad’s policy with our company. While we regret that our review of his inspection and the communication between our company and his local independent agent resulted in a delay in the communication of our findings to him, like most companies, we do have minimum levels of acceptability for the condition of the properties we are willing to insure. Unfortunately, we felt that given the current condition of his property, we are unable to continue to offer coverag... read more
I Have multiple units covered by this organization. They admit making a billing mistake not billing one of my properties for a year plus. Underwriting asleep? I find out the hard way when processing a loan for another acquisition that when requesting binder I wake them up to THEIR billing error. Sure I should have recognized through better accounting on my end but really? All that hits my desk gets paid. Next I’m issued a collections letter and when I asked for standard monthly billing to catch up a nope response naw. Pay no... read more
Business response:
We do acknowledge the error and we have subsequently reached out to the customer with a formal letter of apology. Although the customer’s credit score was in no way be impacted by this incident, we nevertheless regret the error.
I recently moved out of state, and still owned my home back in NY. The current policy needed to be updated to a landlord policy, as I no longer resided in the home (house was rented out). My agent found the most competitive price to be with Vermont Mutual (VM). They required a visual inspection of the house, which was then set up. A few days after the inspection took place, my agent advised that VM was going to cancel my policy as it was deemed uninsurable!!! I then inquired what the problem was, and the agent forwarded the ... read more
Business response:
Dear Mr. ******** – Your inquiry has resulted in a thorough review of your file. As a routine practice, an inspection was ordered on your policy. The inspection results were favorable of the condition of your property with the exception of the bucket sitting below the nozzle of the exterior fuel tank. In ordinary circumstances, a bucket below the fuel tank is indicative of a leak and the underwriter issued cancellation on the policy to protect the interest of the company, as a loss associated with a fuel leak can be extremel... read more
Having just changed to Vermont Mutual from another carrier, I am at a loss for words that they use vague guidelines to find small loop holes to deny claims. I have been driving professionally (CDL-A) for over 20+ years and have never heard of such a denial of coverage. I had let someone(who does not live with me) borrow my car to pick their child up from school and they had a single vehicle accident. Car was deemed a total loss. They denied the claim on a vague loophole that the this person who borrowed my car (8 times this ... read more
Business response:
Please be advised that Vermont Mutual undertook a detailed investigation into this claim, and unfortunately, there are coverage issues. We do wish to note that the circumstances surrounding this claim did not result in a full denial of coverage, but rather a denial of coverage in some areas of the policy, and a reduction of coverage in other parts of the policy. We will certainly address any claims that are presented where some coverage exists. The policy has very specific language to address the situation that we were prese... read more
Homeowners BEWARE! We recently purchased a homeowners policy from this company at the end of June 2017. Now its August - due to "system upgrades" we still do not have a copy of the policy available as proof of coverage. My insurance broker keeps getting the run around from the underwriters. Based on experience so far I have asked broker to start shopping other companies. If its this hard to get a copy of the policy I can't imagine the nightmare we would have if we ever filed a claim.
Business response:
August 9, 2017 Dear Ms. *****: I sincerely apologize for the delay in the issuance of your policy. In an effort to minimize disruption later in the life of the policy, your application was held until our agency partners were notified that we were moving business from ******** ********, the initial company where the application was to be placed, to Vermont Mutual. To avoid the policy being issued under ******** ******** this year and needing to be moved to Vermont Mutual upon the expiration date, we found it beneficial to mov... read more
I have had Vermont Mutual Car insurance since I bought my first car at 19. This company is fantastic! Every year my insurance has gone down, granted I have never been in an accident or received a ticket. I am now 23 and will continue to have them as my insurance company for years to come!
customer of 5 years, pay my insurance in full every January. bought a new car in august and received a bill for 281. in October as my policy increased due to the value of the newer car. i pay the bill in full through electronic check as i always do. two weeks later i get a refund for the 281. in the mail. two weeks after that i get a cancellation notice in the mail and a 25. late fee. i call my broker and they have no idea why "Vermont mutual dropped the Ball" so i called Vermont mutual. the women says " ya i know i already ... read more
Business response:
<span>Vermont Mutual received an electronic payment from our customer stating the payment is to be applied to a specific homeowners policy number. Payment was applied as instructed. With this payment, that policy premium balance was overpaid and Vermont Mutual returned the overpayment via a check mailed directly to our customer. Two weeks later, Vermont Mutual received a call from the local agency regarding the customer’s account and we explained the electronic payment was processed as instructed by the customer. The agent s... read more
15 year customer with home and car. I have never had a claim with the car. Had my kids spill a gallon of milk and not tell me in the back carpets. I tried to get them cleaned professionally twice. No luck. Went to the dealership to get them replaced and reinstalled carpet and Vermont Mutual comes up with every run around in the book to not authorize the replacement carpet. Had to be with their cleaning guys, had to be looked at by 3 adjusters, etc etc. Such a shame, 15 years and no claims and now going on 3.5 weeks to get a ... read more
Business response:
<span>Dear Mr. ******, Per our discussion with you on December 9, 2016, we believe your claim has been resolved satisfactorily. We apologize if you feel there were any delays in the handling of your claim. Our intent was to assure that the proper steps were taken to assess the damage to your vehicle, and that the appropriate repair measures were taken. Please contact us directly if you have any further concerns on this matter. Thank you *** ******* AIC, AIM Claim Manager Vermont Mutual Insurance Group® P: <span class="shoret... read more
Frequently asked questions about Vermont Mutual Group
How is Vermont Mutual Group rated?
Vermont Mutual Group has a 1.3 star rating with 35 reviews.
When is Vermont Mutual Group open?
Vermont Mutual Group is open now. It will close at 4:30 p.m.
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