This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Vermont Mutual Group
- Insurance
- Montpelier, VT
About this business
Location details
89 State St, Montpelier, VT, 05602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:45 a.m. to 4:30 p.m. | |
| Tue | 07:45 a.m. to 4:30 p.m. | |
| Wed | 07:45 a.m. to 4:30 p.m. | |
| Thu | 07:45 a.m. to 4:30 p.m. | |
| Fri | 07:45 a.m. to 3:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My parents have had a horrible experience with this company. They simply don't care about their customers. My parents had a policy with them for over 40 years, and then when their house burned down VT Mutual was slow in accomplishing anything and never showed any care or concern when they spoke with them. Finally, as their new home was being delivered, they found out that VT Mutual had cancelled their policy without informing them, after they had sent in the payment, leaving them uninsured and in the lurch. Please provide th... read more
If I could give zero stars... I WOULD! I am currently dealing with an ongoing claim for chimney fire caused by negligent workmanship from a chimney service company I hired for a cleaning and inspection. The damage to my home is mostly smoke damage which one might assume would make this a relatively straightforward claim. Unfortunately, Vermont Mutual has consistently employed the classic tactics of delay, deny, and defend. They have hired an external adjuster whose primary role appears to be adding an extra layer of bureaucr... read more
If I could give zero stars... I WOULD! I am currently dealing with an ongoing claim for chimney fire caused by negligent workmanship from a chimney service company I hired for a cleaning and inspection. The damage to my home is mostly smoke damage which one might assume would make this a relatively straightforward claim. Unfortunately, Vermont Mutual has consistently employed the classic tactics of delay, deny, and defend. They have hired an external adjuster whose primary role appears to be adding an extra layer of bureaucr... read more
Business response:
BBB, Please provide insured's name and policy # so we can determine if this is one of our insureds.Thank you kindly.
Three months after a house fire and Vermont Mutual is still refusing to agree scope of works or a figure for rebuilding. This unnecessary stress is extremely damaging to my family
Business response:
We understand the importance of resolving claims promptly, especially when they involve significant damage. We first received your claim on December 2, 2024,for the loss that occurred on November 28, 2024. You retained a public adjuster on November 29, 2024 to represent you in this claim. We assigned a local adjuster to inspect with your public adjuster, and we also had one of our general adjusters involved in the inspection and oversight of the claim. Following two thorough inspections by all of the adjusters, the damages w... read more
I was recently involved in a rear end accident where someone hit the rear of my vehicle on the highway. The only damage to my vehicle was a broken taillight and some scratches on the bumper. I'm a mechanical person and opted to repair the damage myself. Vermont Mutual informed me that they would not release the funds to me personally because my vehicle is financed, and the repair costs were over $1,000. This is a 2022 *** pickup, the new taillight alone costs $948 according to their estimate. Virtually any damage on a newer ... read more
Business response:
Please allow this to serve as a response to BBB Customer Review #******, submitted by our insured. The vehicle in question has an active lienholder with a secured interest, which we are obligated to protect in accordance with the terms of the policy. As such, our policy requires us to include the lienholder as a payee on any payment issued for repairs to the insured vehicle.The insured may choose to handle the repairs independently; however, they must provide proof of completed repairs to the lienholder, who will then endors... read more
Horrible horrible horrible Have had them for 20 years. Had a no fault accident and it was a nightmarw to deal with them.
Business response:
Please provide a policy number or full name.
*************************** doesnt do her job, doesnt communicate with her customers or anyone involved in the claim. Getting a hold of her manager, *******, is a joke. She doesnt pick up her phone and doesnt call back. ***** just go in circles trying to get information and get so frustrated that itll be worth it to just look elsewhere. I beg you please dont waste your time. this company is falling apart and i guarantee they will stop paying out claims and customers will have to get lawyers.
Business response:
To Whom It May ************** allow this to serve as a response to the BBB customer review #******. The review in question was submitted by our named Insured. We have been working diligently to resolve the outstanding portions of the claim and have maintained continual contact with the insured throughout the entire claims process. We want to assure them that every effort is being made to resolve this claim as quickly as possible, unfortunately, despite our best efforts, the process can sometimes take longer than anticipated.... read more
Dealing with a house fire and Vermont mutual used colonial adjustments. Well the whole scheme is pretty much fraud. These two companies keep breaking the laws. Once we Finnish building our house were taking them to court. Watch out if you have to deal with them.
Business response:
Please provide a policy number or Claim # . Thank you kindly.************************************* - 6/25/2024
If I could leave zero stars, I would. After 20 years of having auto insurance through VT Mutual, they terminated our policy because our child was in a no-fault accident and then received a speeding ticket. Shortly after the speeding ticket, our insurance increased by an extra $1,000. This was more than a year ago. Now they won't renew our policy, although we have given VT Mutual thousands of dollars over 20 years. If you are paying the premiums, terminating our insurance is a greedy move. I do not recommend them. I will also... read more
Business response:
Please allow this to serve as a response to the complaint filed with BBB by Ms. ******************** We understand that all accidents are unfortunate. In this specific case,the accident involving **************** son was determined to be at-fault due to her son colliding with a stationary object. As an insurance provider, we must rely on accurate data to assess our exposure to risk and we rely on this data to accurately price our policies. Traffic accident statistics demonstrate that younger drivers are more likely to experi... read more
Frequently asked questions about Vermont Mutual Group
How is Vermont Mutual Group rated?
Vermont Mutual Group has a 1.3 star rating with 37 reviews.
When is Vermont Mutual Group open?
Vermont Mutual Group is open now. It will close at 4:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com