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Vermont Mutual Group
- Insurance
- Montpelier, VT
About this business
Located in the Green Mountains of central Vermont and first established in 1874, the Union Mutual of Vermont Companies have been providing quality insurance products for over 130 years.
Location details
89 State St, Montpelier, VT, 05602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:45 a.m. to 4:30 p.m. | |
| Tue | 07:45 a.m. to 4:30 p.m. | |
| Wed | 07:45 a.m. to 4:30 p.m. | |
| Thu | 07:45 a.m. to 4:30 p.m. | |
| Fri | 07:45 a.m. to 3:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I highly advise people to look elsewhere for their insurance needs. Conduct business with Vermont Mutual AT YOUR OWN RISK. We had a condominium insurance policy with Vermont Mutual for ************************************** 10 years in February of 2023, a month when ****** experienced historic double digit low temperatures as far as -18 degrees. This extreme cold temperature caused our water line to freeze and split, flooding our first floor. Our heat was on, our doors and windows were shut and locked and people were home. W... read more
Racism, Forgery, Fraud, unfair and deceptive trade practices 4/24/22, the Property was damaged by the effect of a fire. Policy # DP00039093 Claim # DL002104 and DL002901. Vermont Mutual Insurance Group and ********************************** ******** have has engaged in several unfair and deceptive trade practices in connection with the matter referenced above including the following: (1) failing to timely and thoroughly investigate the above-referenced claim concerning, at least (and misrepresenting to Insured) that a buildi... read more
Completely unreliable. Claims ***** is a black hole. Lack of answers, responses of status updates after months of their adjuster visiting the location and documenting the water and mold damage. Family is breathing in mold that VT mutual adjuster acknowledged is present and covered by our policy yet needed to expose more by cutting holes in our walls and ceiling to gain more proof. Now we have holes in our walls and ceilings for weeks with no answer and no determination from VT on amounts we can expect to fix the damage.
Business response:
To Whom it May ************** allow this to serve as a response to the complainants concerns. In regard to the timeframe, the loss was first reported to Vermont Mutual on May 19, 2022. The adjuster assigned to the claim contacted the policyholder on May 20, 2022 and inspected the property on May 23, 2022.The policyholder showed the adjuster water damages and explained that the damages resulted from leaking tiles in the second floor bathroom. The policyholder also explained that the framing behind the bathroom wall had mold a... read more
Phenomenal Experience I was hit from behind in 2021 and my vehicle sustained $12,000 in damage. My car was flatbed towed to the auto body shop, repaired and returned to me a month later in basically the same condition it was before it was hit. The only contact i had with VM was the customer service representative who authorized my month of rental car service, and she was very helpful and friendly. My rental cars were covered 100%. I paid ZERO out of pocket, had ZERO conversations with anyone about fixing the car other than t... read more
Someone backed into my van. Unfortunately, they were insured by Vermont Mutual. Vermont Mutual has been refusing to pay for the full repair ****. The body ship asked for $60/hour shop labor as other insurance companies pay that. Vermont Mutual dictates that they only pay $48/hr. The body shop was willing to go to $55/hr. The body shop asked for reimbursement of freight charges for parts shipped. They have refused. to negotiate at all. I've been waiting to get my van back, because someone needs to pay the body shop.
Business response:
We cannot seem to locate this claim under this name. Please provide a claim # so we can review accordingly. Thank you kindly. *************************************
My Homeowners Insurance policy was cancelled by this company without notifying me or other interested parties on the policy. My house went for 6 months without insurance after being a good customer for many years paying premiums and not making any claims.The customer service rep was a very rude woman. The following time I called, I talked with ***** who was terrific. She connected me with the Underwriting Supervisor, ***************** (*****) who was a nightmare to try to communicate with. He was never at his desk to take a ... read more
Extremely poor customer service, they will try to do anything they can to get out of paying a claim and are not there for you when you need them even after paying thousands in premiums. We will be moving all 3 of our policies to someone else after they took such bad care of us.
We are dealing with this insurance company for the first time. Our Airstream Camper has a damaged floor due to a leak which has occurred during its storage. Due to Covid, we could not get it out of storage (in NH and we are in VT) last summer. Camping was not possible due to Covid.They are so far not responding with our request for an adjuster to visit ****** RV in Burlington. They have not even called ****** RV and it has been a week. Having read the reviews below, I am very concerned that we will be disappointed in Vermont... read more
Business response:
This claim was reported to Vermont Mutual on July 26, 2021. On July 28, 2021 our field appraiser went to the location of the camper, ******** in **********, **. Unfortunately, the staff at ******** could not locate the camper for inspection, and after waiting approximately forty-five minutes our field appraiser had to leave for another scheduled appointment. Another inspection appointment was set for July 30, 2021. Once Vermont Mutual has received the inspection report we will contact the customer to review the results.
I have been trying to get my manufactured home fixed since June 5, 2020. The adjuster has been slow and is arguing that he will not pay for certain things such as windows leaking, siding and other items. I have holes in the back of my house, put there by the adjuster wanting to see what type of damage I have, that includes water, mold, mildew, and rot. The adjuster has been quick on what he says he will not pay for and has been trying to disallow the fact I have loose shingles on my roof, He stated that all shingles are on t... read more
Frequently asked questions about Vermont Mutual Group
How is Vermont Mutual Group rated?
Vermont Mutual Group has a 1.3 star rating with 33 reviews.
When is Vermont Mutual Group open?
Vermont Mutual Group is closed now. It will open on Monday at 7:45 a.m.
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