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Verizon
- Mobile Phones
- Austin, TX
About this business
Visit our store at Austin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Location details
9600 S I-35 Frontage Rd S200, Austin, TX 78748, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I went in yesterday to try to get some help after being on the phone with customer service for a little over an hour and it seemed like they had no idea what they were doing. Cris I believe, said he was one of the managers and he was able to help me fix my issue within minutes. Definitely recommend this store as they are helpful and the staff is pretty friendly.
My review is for Nellie Perez. Verizon was not for me and trying to buy out my contract was a nightmare. I have been trying since the day I ported out to pay off my contract. Kept being told I had to wait til my closing date on July 21st, I ported out on June 19th. After July 21st I kept trying to pay off balance over the phone, in person, etc. finally Nellie Perez helped me in person and after an hour of her time with billing representatives over the phone she got it done! Thank you Nellie for going above and beyond!
We’ve used this Verizon store a few times now, and every time we walk away more frustrated than before. The customer service is honestly terrible. When we asked why the service barely works across half of Austin, they told us it’s because we’re on the “basic” plan and need to upgrade to something more expensive. What does that even mean? You either have coverage or you don’t, and according to their own map, the area we live in (just 10 minutes from this store) should have great reception. But we barely get any signal. The st... read more
Went to Verizon twice in the past two weeks or so, the first time to get all new phones, iPad and watches. The second time to do the return of the old devices for the upgrade credit and both times were so pleasant! I can’t remember the name of the woman who helped us the first time but she was great! And Isla helped us the second time, she was so sweet and helpful! Would definitely recommend this Verizon store, chill and relaxed vibes, which is kinda what you want/need when doing all the confusing switching of plans and devi... read more
My old tablet couldn't keep up. Nelly is the absolute best. Incredibly professional and got me back to work with my new tablet fast. Thank you.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 244 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 9:00 a.m.
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