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Vanderbilt Primary Care Westhaven
- Healthcare
- Franklin, TN
About this business
Location details
1025 Westhaven Blvd, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We love seeing Jill Cash at Vanderbilt and have been patients for over nine years. However, rescheduling appointments has become a significant source of frustration. In the past, we could typically get a new appointment within a month. Now, it takes three months to secure a rescheduled appointment, and the only way to get in sooner is by joining a waiting list for cancellations. It's hard to believe there isn't a better system to accommodate patients, especially given how efficient the payment collection process is. Resolvin... read more
The two receptionists were incompetent, unprofessional, and barely welcoming, never mind helpful, in getting us checked-in and checked-out. They weren’t young and should have enough experience at this point, but felt like we were interrupting two yappers gossiping at a bar. I came in with my wife for our appointments and both women at the front desk couldn’t be bothered to acknowledge us (we were the only ones there) and it was like pulling teeth getting these two to provide any kind of instructions. During my paperwork proc... read more
Jill is a thorough, caring, wonderful provider. I’ve been with her for several years now. I’m grateful to have established care with her.
Good luck trying to establish care here. I booked an appointment in October 2022 back in August 2022 to get a call today because the provider took a day off. Don't get me wrong, I'm all about people needing to take time off. However, I shouldn't have to wait till January 2023 to get seen because one person wants to take off. I would have been okay with them saying they can't see you that week but we can next week.... but adding 4 months is insane. Seems like that would be pretty common sense to prioritize your patient schedu... read more
Honestly in our experience this place is the worst. I can’t believe it’s under the Vanderbilt umbrella. It was convenient to our home, but not worth the absolute cluster of a staff you’ll have to deal with. Today was the straw. Changing appointment times and not letting the patient know is truly unacceptable. “Sorry, I don’t know why you were sent that text confirmation” doesn’t cut it when people have taken off of work, or rearranged their schedules to make an appointment. Unless you don’t have much going on in your life, w... read more
Frequently asked questions about Vanderbilt Primary Care Westhaven
How is Vanderbilt Primary Care Westhaven rated?
Vanderbilt Primary Care Westhaven has a 3.4 star rating with 16 reviews.
When is Vanderbilt Primary Care Westhaven open?
Vanderbilt Primary Care Westhaven is closed now. It will open at 8:00 a.m.
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