University Kia

Brenda W 

on BBB

3 years ago

Turned in my Kia ***** for some what I consider minor repairs. They kept my vehicle for almost three weeks. Their reasoning was they couldn't find parts.....a radio with cd player......anyway, I got my car back and now I have a rear door that won't open . They replaced the mechanism that rolls the window up and down because it had broke. Window works fine. I called and asked for the service person I had been working with to see if I could bring my car in on a Saturday due to me working Monday through Friday. He stated that S... read more

Christopher G 

on BBB

3 years ago

I ordered a Telluride from kia.com and when I went down to University KIA to make the purchase, I was told there would be a ********, yes, ******** dollar charge over the ***** I'm a disabled combat veteran and they tried to pull the wool over my eyes. I was hung up on 3 different times by some floor manager by the name of *******. I then talked to her boss who insulted my ability to reason and even spell. ******* even had the nerve to tell me as a disabled veteran that I needed help, completely disrespectful. ***********, w... read more

Jaccie G 

on BBB

3 years ago

I went into Kia ********************** ********** for the possible purchase of a vehicle. I am not only perplexed but extremely aggravated to wake up to alerts that 8 hard inquiries have hit my credit report when I ONLY gave authorization for 1. I was neither asked/told that my credit would be ran 7 additional times by the sales person or the finance department. Which the finance department should no better than to do without prior authorization. I understand that the ultimate goal is to SELL the car but it should NEVER supe... read more

Havin T 

on BBB

3 years ago

Sold me a NEW 2023 kia **** that broke down the first day I had it. Then gave me the run around till the credit check hit my credit. Then sold me a new 2023 ******* and the service manager lied to me about the price. Hid a nearly $5000 bogus charge in the paperwork. (That was the down payment I put on the ****) 

Casey M 

on BBB

4 years ago

I contacted University KIA because my 2022 KIA ********** check engine light came on. When talking to the representative over the phone, she told me the ******* department would probably not be able to check it until the following day. I was okay with leaving my vehicle there for a day and letting them check it the next day so I scheduled an appointment for drop-off. After arriving to drop-off the vehicle, I was told by the ******* department that they would not be able to check it for AT LEAST 3 weeks and that they would ch... read more

Donna C 

on BBB

4 years ago

I have been waiting for 3 weeks to ***** my lights on my dash checked out sitting in the parking lot getting ready to go back into my office. The lane assist light, high beam assist light, front collision camera, ABS light and warning ?? light all on took car to dealership they want need to leave my car for 2 weeks before they can get to it to tell her what's wrong. That's is my only transportation to get to work I've talked to service manager ****************** he said that's all they can do asked if he could put need in li... read more

Corey T. 

on BBB

4 years ago

Purchased a vehicle with them couple years ago. I decided to refinance my car and had gap insurance on my car. These people have basically a none existent HR and General manager. Every time I call regarding this subject I leave a voicemail and no call back. Its been a year since refinancing and Kia ********** is refusing to release these funds. 

Patsy A 

on BBB

4 years ago

Tried to do bait and switch with interest rates got approved for a low rate they wanted to change it when we went to get car 

Don T 

on BBB

4 years ago

Where do I start I have a 2019 Kia Sorento that was purchased new in 2019. The vehicle has 60,000 mile warranty tires on it. The vehicle has only been driven 25,000 miles the tires started making this terrible noise I called university Kia on 7/6/21 and talked with some one I don't know who about the tire issue he told me that I needed to contact the tire manufacturer so I did the tire manufacturer sent me an e mail saying it was the dealerships responsibility on 7/30/21 I carried vehicle to university Kia the service manage... read more