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University Kia
- Car Dealers
- Huntsville, AL
About this business
Whether you are looking for a new or used Kia car, truck, or SUV you will find it here. We have helped many customers from Huntsville, Madison, Decatur, Athens, Scottsboro, Gurley, Brownsboro, Cullman, Fayetteville, Harvest, Lacey Springs, New Hope, Normal, Owens Cross Road, Valhermoso Springs, Redstone Arsonal, Hartselle, Austinville and Mooresville find the Kia of their dreams!
Location details
6519 University Dr NW, Huntsville, AL, 35806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I recently had a disappointing experience at a Kia service center that I believe is worth sharing. I took my car in for service and brake repair. While ***, the service representative, was very pleasant, the follow-up process left much to be desired. After the service, *** called to inform me that my car was ready and offered a payment plan option. I politely declined and confirmed that I would pay for the service in full when I arrived. ***mentioned that she would be leaving at 5 PM but assured me that someone would be ther... read more
I left a 1 star review earlier when we had issues with my daughter’s AC and the service manager declined to repair it. I went to the dealership and spoke to the general manager, Theo. He immediately took steps to resolve the issue. He listened to my concerns and spoke directly to the Service Manager about the issue. My daughter’s air conditioning is now working perfectly and the dealership absorbed the cost. Thank you, Theo!
I wish I could give negative stars! I purchased a 2020 *** ***** from them about a year ago. The car got totaled on 01/27/2025 while I was sitting at a red light. My insurance paid off almost all of the cost and my ************* will pick up the rest but not until they cancel the warranty that I purchased with the car and issue the refund. I spoke with the warranty people and the warranty was canceled on May 7th. I have been calling and leaving messages with the finance department to find out what is going on. I have been ca... read more
We bought a 2020 ***** Blazer on 3/15/25. Rushed us through the buying process because a tornado was coming, yet made us wait hours for them to clean the vehicle. On 3/26/25 my daughter called to inform them that the air conditioning was not working and they told her to bring it in when she could. She told them she was away at college and had a job after class and they said that was fine. She called again on 4/18/25 and was told to make a service appointment. She took it in to be checked on 4/21/25 and they kept her car beca... read more
In May 2023, the driver mirror was reported inoperable. The vehicle was inspected and part was authorized as warranty replacement. we were advised part orders were still in backlog and may take several months again. We were advised that we would be contacted when part was available. In June 2024 we took the vehicle in for service and inquired whether the back ordered part had been received and available for warranty service claim. June 17, 2024: Service manager stated part was returned because customer did not come in for re... read more
This is dealership is the worst ever! We went to purchase a car, test drove it and went through the financing process. The handed me both sets of fobs and a thumb drive and registration. I get home put insurance and tag on it just to find out that the thumb drive didn't have ANY of our personal information! It had 4 other people's information on it. Names, addresses, phone numbers, social security numbers, banking information, work information. They start calling and harassing me because the financing company didn't go throu... read more
Deceptive Practices at University Kia ******* recently had a disturbing experience purchasing a vehicle from University Kia in **********, **, that I believe others should be aware of.On 8/20/24, I visited University Kia to buy a Kia ********* After discussing the terms of the sale, including the price, financing options, and warranty, I agreed to proceed. However, when it came time to sign the final paperwork, I noticed discrepancies between what was agreed upon and what was actually written in the documents.The dealership'... read more
I called University Kia, ******************* and ***************** nine times today between 1:00 P.M. and 4:00 P.M. hoping to find out the status of a special order part for my 2016 car. I was put on hold until my call went dead or I didn't get an answer. The first time after holding and the phone went dead, I called right back to not get an answer at all. My phone rang until it stopped. I haven't been able to find out any information yet on my part and it is now 4:20 P.M.. Employees act unconcerned about customer needs. You... read more
Turned in my Kia ***** for some what I consider minor repairs. They kept my vehicle for almost three weeks. Their reasoning was they couldn't find parts.....a radio with cd player......anyway, I got my car back and now I have a rear door that won't open . They replaced the mechanism that rolls the window up and down because it had broke. Window works fine. I called and asked for the service person I had been working with to see if I could bring my car in on a Saturday due to me working Monday through Friday. He stated that S... read more
Frequently asked questions about University Kia
How is University Kia rated?
University Kia has a 4.3 star rating with 3,062 reviews.
When is University Kia open?
University Kia is closed now. It will open tomorrow at 9:00 a.m.
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