University Kia

Richard K 

on BBB

6 months ago

In May 2023, the driver mirror was reported inoperable. The vehicle was inspected and part was authorized as warranty replacement. we were advised part orders were still in backlog and may take several months again. We were advised that we would be contacted when part was available. In June 2024 we took the vehicle in for service and inquired whether the back ordered part had been received and available for warranty service claim. June 17, 2024: Service manager stated part was returned because customer did not come in for re... read more

KENNETH M 

on BBB

6 months ago

This is dealership is the worst ever! We went to purchase a car, test drove it and went through the financing process. The handed me both sets of fobs and a thumb drive and registration. I get home put insurance and tag on it just to find out that the thumb drive didn't have ANY of our personal information! It had 4 other people's information on it. Names, addresses, phone numbers, social security numbers, banking information, work information. They start calling and harassing me because the financing company didn't go throu... read more

Ebony T 

on BBB

7 months ago

Deceptive Practices at University Kia ******* recently had a disturbing experience purchasing a vehicle from University Kia in **********, **, that I believe others should be aware of.On 8/20/24, I visited University Kia to buy a Kia ********* After discussing the terms of the sale, including the price, financing options, and warranty, I agreed to proceed. However, when it came time to sign the final paperwork, I noticed discrepancies between what was agreed upon and what was actually written in the documents.The dealership'... read more

Scott B 

on BBB

a year ago

I called University Kia, ******************* and ***************** nine times today between 1:00 P.M. and 4:00 P.M. hoping to find out the status of a special order part for my 2016 car. I was put on hold until my call went dead or I didn't get an answer. The first time after holding and the phone went dead, I called right back to not get an answer at all. My phone rang until it stopped. I haven't been able to find out any information yet on my part and it is now 4:20 P.M.. Employees act unconcerned about customer needs. You... read more

Brenda W 

on BBB

a year ago

Turned in my Kia ***** for some what I consider minor repairs. They kept my vehicle for almost three weeks. Their reasoning was they couldn't find parts.....a radio with cd player......anyway, I got my car back and now I have a rear door that won't open . They replaced the mechanism that rolls the window up and down because it had broke. Window works fine. I called and asked for the service person I had been working with to see if I could bring my car in on a Saturday due to me working Monday through Friday. He stated that S... read more

Christopher G 

on BBB

a year ago

I ordered a Telluride from kia.com and when I went down to University KIA to make the purchase, I was told there would be a ********, yes, ******** dollar charge over the ***** I'm a disabled combat veteran and they tried to pull the wool over my eyes. I was hung up on 3 different times by some floor manager by the name of *******. I then talked to her boss who insulted my ability to reason and even spell. ******* even had the nerve to tell me as a disabled veteran that I needed help, completely disrespectful. ***********, w... read more

Jaccie G 

on BBB

2 years ago

I went into Kia ********************** ********** for the possible purchase of a vehicle. I am not only perplexed but extremely aggravated to wake up to alerts that 8 hard inquiries have hit my credit report when I ONLY gave authorization for 1. I was neither asked/told that my credit would be ran 7 additional times by the sales person or the finance department. Which the finance department should no better than to do without prior authorization. I understand that the ultimate goal is to SELL the car but it should NEVER supe... read more

Havin T 

on BBB

2 years ago

Sold me a NEW 2023 kia **** that broke down the first day I had it. Then gave me the run around till the credit check hit my credit. Then sold me a new 2023 ******* and the service manager lied to me about the price. Hid a nearly $5000 bogus charge in the paperwork. (That was the down payment I put on the ****) 

Casey M 

on BBB

2 years ago

I contacted University KIA because my 2022 KIA ********** check engine light came on. When talking to the representative over the phone, she told me the ******* department would probably not be able to check it until the following day. I was okay with leaving my vehicle there for a day and letting them check it the next day so I scheduled an appointment for drop-off. After arriving to drop-off the vehicle, I was told by the ******* department that they would not be able to check it for AT LEAST 3 weeks and that they would ch... read more