United Wholesale Mortgage

yolanda g. 

on Birdeye

a year ago

They made me mark one star to be able to publish this. Terrible regret ever going to them and leaving Rocket Mortgage. I tried applying for Mortgage Assistance and was denied due to not turning in required paperwork which was a lie. I turned in everything and every time I did it pushed my review a month out again. Then by doing that they call me and ask if I still need it. Are your serious what kind of question is that? I just received a letter saying unable to evaluate for assistance due to missing documents which per Shawn... read more

Ann R. 

on Birdeye

2 years ago

I was racially profiled over the phone while talking to a representative. Heather then denied me service and hung up the phone. When I tried to call back, customer service just hung up on me everytime. 

Ann R. 

on Birdeye

2 years ago

I was denied service due to the fact that I am a black woman. 

Nicole P. 

on Birdeye

2 years ago

These underwriters are the worst, I have a clean file but because they are in another state they are asking my home owners insurance to over insure and falsify my documents to meet their underwriting standards. My insurance quote covers 125% of the dwelling value but they are requesting is match the loan amount exactly or they won't accept it. This is the ONLY thing holding me up, I could have signed and closed my house days ago but it it one little thing after another which always takes two more business days before they sa... read more

Terri G. 

on Birdeye

3 years ago

I have called, emailed, chatted and used the message center. No one can help me and everyone gives me the run around. UWM had the incorrect parcel number listed for my home and paid someone’s property taxes with my money. They are refusing to give me a refund for something that was their fault. How does UWM have the lowest rates? It’s because they steal from their customers. 

Laura C. 

on Birdeye

3 years ago

If only I can give UWM BIG ZERO review I will.. They are stressing me out!!! They said they did not get my payments in June but it was cleared from my bank. If I can only refinance again just to get rid of them, I will, but I can't coz I'm brand new with this company. If customer service don't know how to listen with the customers, shout out to UWM higher ups, please listen to your customers & fix all these problems, It's not fair for people like me who's a good borrower & you're messing up my record. 

aries o. 

on Birdeye

3 years ago

I am new with UWM coz I just refinanced. I was with my previous lender (Lakeview) for almost 4 years with no problem at all ,coz I'm a good lendee but with UWM I am already having a problem. I did my very first payment on June 1, 2021 & I even paid extra for my principal, then again June 3, 2021 they took another payment from account, that money supposed to be for my other bills, of course since they took that money my bank charged me over draft fees. Now UWM saying that they did not get my payments on June 1 that's why the... read more

Natarajan V. 

on Birdeye

3 years ago

Another borrower whom they have screwed over the escrow refund - I did a refi and it's almost a month, no check in sight. This seems to be their standard operating procedure and the only way for hapless consumers is a class action lawsuit. 

Paul R. 

on Birdeye

3 years ago

The customer service at UWM is AAAAWWWWWWFFFFUUUULLLLLL!! The representatives are nice people, but when it comes to what actual help they’re able to provide they’re as useless as tastebuds in an arm pit! I refinanced my loan with another lender. Know how long it takes to get your escrow balance check after your loan is paid in full? Well as 4/24, it has been 25 business days and no check. Call them up to ask what has happened and they want ANOTHER TWO WEEKS to process a stop payment and reissue. I told them their processing ... read more