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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
After weeks of several phone calls to CS and several virtual texts, no resolution. I made a purchase online with my reward points. They auto canceled my order. Still to this day they have not credited back my rewards points I used toward the online purchase. I asked several times for a higher level of leadership to assist. I asked **** 5 times in a hour and 15 mins for contact number. I call, ***** tells me no one available and no time frame when I would get a call back after 45 mins. All this over $85 dollars in reward mone... read more
Business response:
Hi ********, we sincerely apologize that you are still missing points from your cancelled order! We have confirmed on our end that this transaction is still showing as pending on your rewards account. We have sent this issue to our escalation team for further review to hopefully get this transaction cleared on your account. We will reach out to you via email once we have an update from our escalation team!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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