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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
TERRIBLE customer service in the ********* Consumes ** location. I asked how much a product was and response was - I have no idea? Go to front and ask cashier. I asked for help in cosmetics and was told she really didnt know much and she was on a phone call (appeared personal) and said shed try to get to me when she had time Really? This was my 4-5th time in that store and each time was awful. To top it off my Aunt had make up she wished to exchange (she purchased in same store location 2 days prior) at time of purchase she ... read more
Business response:
Hi there, *****. We always strive to provide the best service possible to our guests, so we're sorry to hear this about your visit with us. We would love to talk to you more about this and have sent you an email to follow up about your experience. Thank you!
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Took product in store to return. Have no information on file, have receipt, returning 4 days after purchase. Was told I needed a phone number to return. I stated this is not what back of receipt states or the ulta return policy states on their website. I started video footage and made manager aware of this. Manager literally walked off to escape to the back of store and refused to help me. I was not rude, demeaning in any way I stayed very calm. I have a 15 minute video footage of being ditched with my receipt in hand and no... read more
Business response:
We're sorry to hear about the issues with your return, *****. Please know a rewards account is not needed to make any purchases or returns, so we'd like to learn more about this. We will be reaching out via email to assist further, we ask that you respond with further details on your experience.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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