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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Ulta is in violation of customer rights per the "customers right to delete information" from their account as stated on their very own website. They no longer allow customers to delete credit card information which automatically is saved to the customer account when a purchase is made. The customer does not have a choice as to whether or not their information is saved and customer service will not delete it when requested.
Business response:
Hi there, we can see how upsetting this experience has been for you, and appreciate you bringing this to our attention. We will follow up with you via email with further instructions on deleting a payment method. Thank you.
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Ulta is in violation of customer rights per the "customers right to delete information" from their account as stated on their very own website. They no longer allow customers to delete credit card information which automatically is saved to the customer account when a purchase is made. The customer does not have a choice as to whether or not their information is saved and customer service will not delete it when requested.
Business response:
Hi there, we can see how upsetting this experience has been for you, and appreciate you bringing this to our attention. We will follow up with you via email with further instructions on deleting a payment method. Thank you.
Ulta is in violation of customer rights per the "customers right to delete information" from their account as stated on their very own website. They no longer allow customers to delete credit card information which automatically is saved to the customer account when a purchase is made. The customer does not have a choice as to whether or not their information is saved and customer service will not delete it when requested.
Business response:
Hi there, we can see how upsetting this experience has been for you, and appreciate you bringing this to our attention. We will follow up with you via email with further instructions on deleting a payment method. Thank you.
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more
Business response:
Hi ******, we appreciate you bringing this to our attention, and please know we take these matters very seriously. We have looked into this for you, and will follow up with your inquiry via email. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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