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Ulta Beauty
- Beauty
- Trumbull, CT
About this business
Location details
5065 Main St Space 306, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So this is what they do. 1. They advertise a higher price for you to pay for getting a supposed "free gift" 2. They dont explain that the "free gift" is out of stock UNTILL you order. 3. Then you are stuck paying the higher price and never get the free gift 4. when presented to customer service they lied and said this would fall off in 3-5 days 5. Think about this..... what is going to fall off if I just paid a higher price to get 2 times? That doesnt even make sense. 6. then I get a supervisor on the line and they said the ... read more
Business response:
Hi ********, we sincerely apologize that your gift with purchase was not included in your recent order. If your item was short shipped, this means that item may have been in stock at the time you placed the order, but it was not in stock when the order was packed. Our free gifts are while supplies last, so once this item is out of stock, then we are unable to offer a replacement. Since the item that was out of stock was a free gift, no refund was needed on your order as you did not pay for the gift that was included with you... read more
I was a loyal, long-time buyer from this place over the other big makeup store. When shopping on black Friday for Christmas presents, I accidentally ordered a package (which entails 2 50% OFF fragrances and some makeup items) to my previous address (it was saved in the app and I guess I never changed it since I shop in store), and I currently live in a different state. I accidentally sent this package to my old college apartment in Virginia instead of my current address in *******. Since I had just placed the order, I figure... read more
Business response:
We're sorry to disappoint. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you sharing your honest feedback with us, and will be following up with your concern via email.
I purchased an Ulta gift card from the ******* store on 8/24/2023 for $150.00 for my sister's retirement and mailed it to her in ******** ****. (insured). When she attempted to use it, the saleslady at the Ulta store near her, scratched off the substance to reveal the *** # . She then told my sister that the balance was zero and there was nothing she could do for her. I called the store where I purchased the gift card - store 383. The assistant manager, **** who could not do anything and advised me to call ***** Services who... read more
Business response:
Hi ****! We sincerely apologize for any frustration with this gift card. We'd like to connect with you further on this. Please respond to the email from our team and provide further details on this gift card, so we can take a closer look.
Ulta scams people. I have a credit card that I spend a lot of money on and I saved my points to use on Black Friday and Ulta took the points and told me now I have to wait 42 days for my points and I cant get the items and wont honor the sale. They did this twice in a row on Black Friday. They are scamming people
Business response:
Hi *******, we understand how upset you must be, and we would like to look into this further with you. We will follow up with your Rewards points inquiry via email. Thank you.
I placed an order via Ulta.com that was split into 2 shipments, one to arrive via *** and the other to arrive via **** after being transported by ****** I received the *** package without incident, but the package that should have arrived from the **** was delivered by *****. When I retrieved the box, it had been re-taped and none of the products were in it, but all of the paperwork was present. When I reached out to ***************** they gave me the runaround and then stated that I couldn't get a replacement order. I have ... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We're truly sorry that your package arrived empty and we can imagine how upsetting this would be. We can see that a representative from our ***** Services team was able to assist with a reshipment of your order. We apologize for the delay in resolution you experienced and if we can provide any further assistance in the future, please don't hesitate to let us know. Thank you.
I placed an order via Ulta.com that was split into 2 shipments, one to arrive via *** and the other to arrive via **** after being transported by ****** I received the *** package without incident, but the package that should have arrived from the **** was delivered by *****. When I retrieved the box, it had been re-taped and none of the products were in it, but all of the paperwork was present. When I reached out to ***************** they gave me the runaround and then stated that I couldn't get a replacement order. I have ... read more
I placed an order via Ulta.com that was split into 2 shipments, one to arrive via *** and the other to arrive via **** after being transported by ****** I received the *** package without incident, but the package that should have arrived from the **** was delivered by *****. When I retrieved the box, it had been re-taped and none of the products were in it, but all of the paperwork was present. When I reached out to ***************** they gave me the runaround and then stated that I couldn't get a replacement order. I have ... read more
I placed an order via Ulta.com that was split into 2 shipments, one to arrive via *** and the other to arrive via **** after being transported by ****** I received the *** package without incident, but the package that should have arrived from the **** was delivered by *****. When I retrieved the box, it had been re-taped and none of the products were in it, but all of the paperwork was present. When I reached out to ***************** they gave me the runaround and then stated that I couldn't get a replacement order. I have ... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We're truly sorry that your package arrived empty and we can imagine how upsetting this would be. We can see that a representative from our ***** Services team was able to assist with a reshipment of your order. We apologize for the delay in resolution you experienced and if we can provide any further assistance in the future, please don't hesitate to let us know. Thank you.
I placed an order via Ulta.com that was split into 2 shipments, one to arrive via *** and the other to arrive via **** after being transported by ****** I received the *** package without incident, but the package that should have arrived from the **** was delivered by *****. When I retrieved the box, it had been re-taped and none of the products were in it, but all of the paperwork was present. When I reached out to ***************** they gave me the runaround and then stated that I couldn't get a replacement order. I have ... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We're truly sorry that your package arrived empty and we can imagine how upsetting this would be. We can see that a representative from our ***** Services team was able to assist with a reshipment of your order. We apologize for the delay in resolution you experienced and if we can provide any further assistance in the future, please don't hesitate to let us know. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 1.8 star rating with 539 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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