This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Klamath Falls, OR
About this business
Location details
2528 Washburn Way, Klamath Falls, OR, 97603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This specific branch of U-Haul charged me for an entire extra day after we returned the U-haul 40 minutes late even though we were physically at the U-haul drop-off within their supposed time barrier of around 30 mins (according to U-Haul ****************** We missed the time cut-off because the online check-in process takes a long time and the location was quite busy. It took a minute to figure out where we needed to park to begin the check-in process. We were supposed to return the truck at 8:00 am and we arrived around 8:... read more
Business response:
Hello ******, I am sorry about the issues you had with the charges. Unfortunately, I was not able to locate the order using the information in the review. Please provide the name on the order as well as the order number so we can review the charges. I apologize again for any inconvenience.
This specific branch of U-Haul charged me for an entire extra day after we returned the U-haul 40 minutes late even though we were physically at the U-haul drop-off within their supposed time barrier of around 30 mins (according to U-Haul ****************** We missed the time cut-off because the online check-in process takes a long time and the location was quite busy. It took a minute to figure out where we needed to park to begin the check-in process. We were supposed to return the truck at 8:00 am and we arrived around 8:... read more
Business response:
Hello ******, I am sorry about the issues you had with the charges. Unfortunately, I was not able to locate the order using the information in the review. Please provide the name on the order as well as the order number so we can review the charges. I apologize again for any inconvenience.
I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told ... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told ... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told ... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I went on line last week to order a rental from U-Haul and *********** for Saturday, July 29th. I live in ************* and was driving down to help my son move from *********** to ******. I initially ordered the truck for 10:30 a.m. and had planned to help him move and get back home on the same day. At approximately 4:00 pm on Friday. I was notified that the truck would be available for pickup at 12:30. Showed up at the U-Haul location at approximately 12:40 and was told the truck was not there. It was supposed to have been... read more
Business response:
Hello *****, I am sorry about the multiple issues you had with your reservation/rental. I issued a $50 Reservation Guarantee credit for these problems. Normally this reflects on your card within five business days. I apologize again for any inconvenience.
I went on line last week to order a rental from U-Haul and *********** for Saturday, July 29th. I live in ************* and was driving down to help my son move from *********** to ******. I initially ordered the truck for 10:30 a.m. and had planned to help him move and get back home on the same day. At approximately 4:00 pm on Friday. I was notified that the truck would be available for pickup at 12:30. Showed up at the U-Haul location at approximately 12:40 and was told the truck was not there. It was supposed to have been... read more
Business response:
Hello *****, I am sorry about the multiple issues you had with your reservation/rental. I issued a $50 Reservation Guarantee credit for these problems. Normally this reflects on your card within five business days. I apologize again for any inconvenience.
Where do I begin. 1st why are these people working this U-Haul definitely needs to go and review these employees. This place is the worst customer service. I basically was bullied then threaten during my inquiry about the possibility of renting an equipment. *************************************************************** ************** All because my husband and I spoke with each other regarding how a female employee was being extremely rude to another customer. She over heard us talking- so she approach us with a very treat... read more
Business response:
Hello *****, I am sorry about the issues you had at the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Where do I begin. 1st why are these people working this U-Haul definitely needs to go and review these employees. This place is the worst customer service. I basically was bullied then threaten during my inquiry about the possibility of renting an equipment. *************************************************************** ************** All because my husband and I spoke with each other regarding how a female employee was being extremely rude to another customer. She over heard us talking- so she approach us with a very treat... read more
Business response:
Hello *****, I am sorry about the issues you had at the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 764 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com