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U-Haul Storage of Lake Oswego

1.1

About this business

U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations. 

Location details

7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:00 a.m. to 7:00 p.m.
Wed07:00 a.m. to 7:00 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri07:00 a.m. to 8:00 p.m.
Sat07:00 a.m. to 7:00 p.m.
Sun09:00 a.m. to 5:00 p.m.
1.1766 reviews
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Malcolm R's profile image
Malcolm R 
a year ago

The company customer service is awful I spoke with a manager ****** and she advised me to go get my pregnant wife although a duplicate license was provided they seek to find no solution 

Business response:

Hello *******, I am sorry about the issues you had with the self-pickup process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience. 

Gloria J's profile image
Gloria J 
a year ago

I rented a U-haul truck and bought the extra insurance just in case anything happened. The truck would not start and it was packed with my appliances including my fridge that was full of food. The service came out and could not fix it because it was a fuel pump issue. This was around 10:30 at night. They towed the truck to my new location and arrived at approximately 2:30 in the morning. I had to get movers back out the next morning to unload the appliances and of course the heat ( I live in the *******, ***** area) all of t... read more

Business response:

Hello ******, I am sorry there was a mechanical problem with the truck which caused additional issues for you. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience. 

Nathaniel E's profile image
Nathaniel E 
a year ago

U-haul is not a business that does good for the people. I feel that they did not explain things. In a way where you can understand it. I'm pretty much I feel that was ripped off. The managers didn't wanna do anything to help me. Customer service was poor. 

Business response:

Hello *********, I am sorry about the issues you had with the dispatch process and your final rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience. 

Kash K's profile image
Kash K 
a year ago

Horrible service and very dangerous. I rented a U-haul truck for a one way trip, to pick it from one location and drop at another. I picked up a location in **** as a normal Uhaul rental station with their office. I am not from **** so I flew there. Upon landing and while at airport they texted me saying my pick up location was now different. I had to spend more money on Uber for a far location. The Uber driver asked me if I was sure to go that area which is a high crime area and unsafe. Upon arrival, it was a very old furni... read more

Business response:

Hello Kash, I apologize for the issues you had with the location and rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience. 

Brooke B's profile image
Brooke B 
a year ago

I was forced to go to two separate locations to pick up a truck. Upon arriving, an agent told me my completely valid license was expired, then cancelled the chat. I tried again, and she said they didnt accept photos of licenses, only physical copies. Okay, fine we made a new reservation in my friends name and went to the location they sent him. Upon arriving, his reservation was also cancelled, stating his **** debit card was a prepaid card and wouldnt suffice. We spoke to customer service and were told we were 1) ineligible... read more

Gene K's profile image
Gene K 
a year ago

Vehicles are very poorly maintained, I don't consider the road worthy. I think they need to have annual DOT inspections so they are forced to repair them. Below is a copy of my review to them after renting a 26 footer. The truck we used is in need of major repairs. The brakes were screeching really bad. It needs a tune up severely. Poor truck runs and smells like a70's ***** The steering system (tie rod ends, stabilizer bar links, ****** arm etc.) Is all very loose. Exhaust system, it there actually is one on it, is totally ... read more

Chris W's profile image
Chris W 
a year ago

My wife and I were originally supposed to pick our truck up at U-Haul Storage ********** Lake. About two days before pick-up, we were contacted by phone and informed that the pick-up location was moved to an authorized dealer, called Dealers Choice on ***** Road. We arrived at this authorized dealer at 8 a.m., which turned out to be a rundown car mechanic shop. After waiting nearly 20 minutes of waiting, the representative drives down the narrow roadway and proceeds to explain that, there are no furniture pads or appliance d... read more

Business response:

Hello *****. I apologize for the issues you had during the entire rental process. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience. 

Star G's profile image
Star G 
a year ago

This company is absolutely horrifying I rented a truck from the ******* a month I called asking them to retrieve the broken down box and they didn't Only to turn around and have me arrested because they couldn't not scam me out of an additional ******* that they couldn't pull out of my account that I never agreed to and get this it was not corporate I had been in communication with them it was the horrid 20t store clerk I'm a preacher and she ruined my career Follow me on ******** Star **************** will be praying for he... read more

David H's profile image
David H 
a year ago

My property was stolen from Unit G-128 at the 40th St storage in **********, **. Its been over a year since I filed a police report and claim with Rep **** ********** as instructed to do by the manager at the time. U-Haul, according to the ********** ****************** has refused to cooperate or turn over video surveillance regarding the incident. They are on the 3rd different manager since the theft. None have cooperated. I was told to just file a claim. Thats why you purchased the extra insurance. The insurance company cl... read more

Business response:

Hello *****, I am sorry about your storage unit. Your concern has been documented and forwarded to the appropriate management teams for both Repwest and the location to address directly with you. I apologize again for any inconvenience. 

Frequently asked questions about U-Haul Storage of Lake Oswego

How is U-Haul Storage of Lake Oswego rated?

U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews. 

When is U-Haul Storage of Lake Oswego open?

U-Haul Storage of Lake Oswego is closed now. It will open tomorrow at 9:00 a.m. 

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