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TwinStar Credit Union at Lacey Credit Union Center
- Credit Unions
- Lacey, WA
About this business
Location details
4540 6th Ave SE, Lacey, WA, 98503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
Merry Christmas and Happy Holidays! Sharing a special message from our CEO, Jeff Kennedy: http://ow.ly/ZXcd50CSB7F
Holiday Hours Reminder: All locations will close Thursday, December 24, 2020 at 3pm for Christmas Eve. All locations will be closed Friday, December 25, 2020 in observance of Christmas Day. Have a wonderful holiday. https://www.twinstarcu.com/event/christmas-holiday-closure
This bank actually takes money out of your savings account ($5) each time you use your main account instead of your savings. They call it “transfer fees”. They won’t refund me my own money. I do not recommend this bank.
RecommendedI have been using TwinStar for about 4 years, and I have been very happy with the customer service and banking products I receive. The only complaint I have is , the app for online banking is terrible! It’s always experiencing an “unknown error” or under maintenance. The credit union itself is great, but they need to get better tech support and rethink their banking app—it’s frustrating.
let me just say, after what i experienced today, i will not be giving my business, nor would I recommend this bank to any of my friends or family. After paying off my 4 year loan a few day ago, i was surprised to see that they had withdrawaled the automatic payment amount from my account today again. So of course i called and explained what had happened. The first person I spoke with said that they would have to put me on hold for a few minutes while she checked my account. 10+ minutes later she came back to tell me she was ... read more
Business response:
Hi Jason, thank you for providing us such a detailed account of your experience. Our goal is to provide service excellence to each member on every channel and we apologize for the inconvenience on your phone call. The increased volume of calls may have contributed to longer wait times for our team to obtain answers for you. Would you like someone to reach out directly to you regarding your experience? We would like to ensure this situation is resolved. We’ve provided our Contact Center leadership with your feedback to help i... read more
let me just say, after what i experienced today, i will not be giving my business, nor would I recommend this bank to any of my friends or family. After paying off my 4 year loan a few day ago, i was surprised to see that they had withdrawaled the automatic payment amount from my account today again. So of course i called and explained what had happened. The first person I spoke with said that they would have to put me on hold for a few minutes while she checked my account. 10+ minutes later she came back to tell me she was ... read more
Business response:
Hi Jason, thank you for providing us such a detailed account of your experience. Our goal is to provide service excellence to each member on every channel and we apologize for the inconvenience on your phone call. The increased volume of calls may have contributed to longer wait times for our team to obtain answers for you. Would you like someone to reach out directly to you regarding your experience? We would like to ensure this situation is resolved. We’ve provided our Contact Center leadership with your feedback to help i... read more
RecommendedI literally can not say enough great things about TwinStar! I have been banking with them since my first car loan when I was 17, and have always felt valued and like family to them. Over the years through all the ups and downs in life, all I have to do is call or go in and everyone I have ever worked with has helped me find a solution. I don’t know anyone else who has stuck with a single bank as long as I’ve been with TwinStar. Proud to be member of 20years!!!!! Thank you TwinStar for hiring the best people! #member4life
Business response:
Thank you for sharing Mercedes! We are proud to be your credit union and grateful for your continued membership. We hope you have an amazing day!
Frequently asked questions about TwinStar Credit Union at Lacey Credit Union Center
How is TwinStar Credit Union at Lacey Credit Union Center rated?
TwinStar Credit Union at Lacey Credit Union Center has a 3.9 star rating with 106 reviews.
When is TwinStar Credit Union at Lacey Credit Union Center open?
TwinStar Credit Union at Lacey Credit Union Center is closed now. It will open at 8:30 a.m.
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