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Tustin Toyota
- Car Dealers
- Tustin, CA
About this business
Tustin Toyota offers many automotive products and services. From new Toyota cars to used cars in Orange County, CA, we know anyone will find something at our Toyota dealership serving Orange County. Our services include trusted Service, Auto Repair, original accessories and auto parts. We also provide superior financing and car loans for our Tustin and Anaheim area customers. Give us a call at the number above, or come visit us at 36 Auto Center Drive Tustin, CA. We are just minutes from Irvine, Santa Ana and greater Orange ... read more
Location details
36 Auto Center Dr, Tustin, CA, 92782, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Thanks, good customer service Jesus Anguiano was very helpful and the service in my truck was completed prior to the promised time and location was very clean
Business response:
It gives us great pride knowing that you felt comfortable with Jesus and our staff and that your visit here was an enjoyable one! We look forward to working with you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
One of the worst experience I’ve had. It’s not hard to have good customer service. No one asked if I need help. I literally stood there, employees not wearing mask. Took my business elsewhere
Business response:
We're very discouraged to read this, as providing quality service and a safe environment for our customers is our top priority. We appreciate you bringing this to our attention and would like to learn much more about your visit. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
One of the worst experience I’ve had. It’s not hard to have good customer service. No one asked if I need help. I literally stood there, employees not wearing mask. Took my business elsewhere
Business response:
We're very discouraged to read this, as providing quality service and a safe environment for our customers is our top priority. We appreciate you bringing this to our attention and would like to learn much more about your visit. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
I dropped off my car early morning. Was supposed to get a call from the service advisor early that afternoon, no call. So I called to get an update, was told the service advisor would call me in the evening. No call at 7pm that day, so I called again and was told by the service department that my advisor would call the next morning. It’s now 10am and no call. I called and was told I’d get a call back. Don’t bring your car for service here, their advisors just suck. For what it’s worth, my advisor’s name is Kevin.
Business response:
We understand Kevin improved his communication and made sure you were taken care of. We appreciate you bringing this to our attention and should you ever need anything, please let us or Kevin know. We're here to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
I dropped off my car early morning. Was supposed to get a call from the service advisor early that afternoon, no call. So I called to get an update, was told the service advisor would call me in the evening. No call at 7pm that day, so I called again and was told by the service department that my advisor would call the next morning. It’s now 10am and no call. I called and was told I’d get a call back. Don’t bring your car for service here, their advisors just suck. For what it’s worth, my advisor’s name is Kevin.
Business response:
We understand Kevin improved his communication and made sure you were taken care of. We appreciate you bringing this to our attention and should you ever need anything, please let us or Kevin know. We're here to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
The only reason got 4 stars instead of 5 is that dealership extremely busy at times and customer service then becomes not the best because they are in a hurry to get to the next customer. Sometimes no car wash as promised, not notified when vehicle is ready, etc.
Business response:
Thank you for both your business and your feedback. It's always our goal to provide customers with a 5-star experience and we appreciate you bringing this to our attention. Should you like to discuss any issues you've faced here, please contact me. I'm here to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
The only reason got 4 stars instead of 5 is that dealership extremely busy at times and customer service then becomes not the best because they are in a hurry to get to the next customer. Sometimes no car wash as promised, not notified when vehicle is ready, etc.
Business response:
Thank you for both your business and your feedback. It's always our goal to provide customers with a 5-star experience and we appreciate you bringing this to our attention. Should you like to discuss any issues you've faced here, please contact me. I'm here to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
I have always had excellent customer service from the Service Deoartment. We have been trusting them with all our cars for 20 years and will continue to do so.
Business response:
It's a team effort here and we're so pleased to see our team constantly takes great care of you. We look forward to serving you for another 20 years! Thank you so much! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
I have always had excellent customer service from the Service Deoartment. We have been trusting them with all our cars for 20 years and will continue to do so.
Business response:
It's a team effort here and we're so pleased to see our team constantly takes great care of you. We look forward to serving you for another 20 years! Thank you so much! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com
Frequently asked questions about Tustin Toyota
How is Tustin Toyota rated?
Tustin Toyota has a 4.6 star rating with 6,339 reviews.
When is Tustin Toyota open?
Tustin Toyota is closed now. It will open at 9:00 a.m.
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