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Trixie & Peanut
- Pet Services
- New York, NY
About this business
Location details
23 E 20th St, #1, New York, NY, 10003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 8:00 p.m. | |
| Tue | 12:00 p.m. to 8:00 p.m. | |
| Wed | 12:00 p.m. to 8:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 12:00 p.m. to 8:00 p.m. | |
| Sat | 12:00 p.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 7:00 p.m. |
Unfriendly stuff,judge who they serve – I've shopped on their website several times and in their store as well.The online shopping was excellent since there's no need for customer service.I lived near the store and once i went there in the winter with nothing except for my dog.My wearing was ultra simple and when i stepped into the store,i was probably transparent to the staff.I took a pack of treats and asked the guy at the counter a question but he simple gave me an arrogant and 'you-cant-afford-it' look.Their price is def... read more
Business response:
We were very sorry to hear of your disappointing experience in our store. We can assure that our employees are trained to be helpful and courteous, and we sincerely apologize if you were not happy with our service. We actually received a complaint about one of our salespeople, and he was recently let go as a result. With regard to our prices, they are determined by what we are charged by our suppliers. Since our markup is set at the retail minimum, we do not believe it is possible that you have seen the same products at othe... read more
DOGGY HEAVEN!! – If there is a doggy heaven, Trixie and Peanut must be it! They have the finest selection and quality, sizes are readily available (no waiting two weeks here), the staff are helpful angels, and what makes it truely heaven are the prices! They have the most unique selection and they seem to be the first to carry the new doggy trends. If you haven't checked out their website, it's a MUST! It's just as chic as their store, all their items are beautifully photographed, and who knew shopping on line could be so ea... read more
FINEST CUSTOMER SERVICE!! – I work in a vets office and Im a regular at Trixie and Peanut. I was astounded by the negative comments about the staff and I feel they are unwarranted. From the beginning, they have been more than gracious and have given me exemplary customer service. I have watched this staff pick up after owners who wont take responsibility for their dogs (this is a store, not a dog run), fit shoes on dogs that clearly need a bath, and patiently explain to customers how to properly measure their dogs. I have wi... read more
Hands down, the best pet boutique around! – What's not to love here?! I have been to every pet accessories store in New York City, most in Los Angeles and several websites. There's no question that Trixie + Peanut has the most beautiful and unique selection, store and website that I've seen. Not only that, but their prices are very reasonable, as I have seen a few similar items at downtown New York shops for almost twice as much! The staff was very helpful, so I don't understand the negative comments from other customer revi... read more
Fabulous find for your 4-legged friend – Trixie + Peanut deserves BEST IN SHOW! They always have the best selection of sweaters, coats, and toys for my dog. When I first walked in with my puppy, I was surprised to find that each of the boutique employees came to greet, not necesarily me, but my little puppy. They were very knowledgable about the breed and were able to help me (a first time puppy owner) with everything I needed - and not only with things I could buy from them. On top of that, they carry such great items - swe... read more
Editorial Review – Chic pet boutique carries high-end leashes, collars, pet beds, blankets, pet apparel, toys, pet carriers, bowls and more.
THE WORST UPSCALE PET STORE IN NEW YORK – This place had THE WORST customer service I have EVER experienced. When I came into the store with my dachsund, noone even paid attention to me, and when I went to the cashier, who was busy gossiping with another person, she could barely spare me a glance to answer my question. It felt like I was doing them a FAVOR by spending MY money in their store .... I've talked to other dog owners and they're just as disillusioned by this place as I am. If you want to give your precious pet any... read more
Great selection but no good service – Store front is absolutely fabulous but I wish the salespeople and even the owner were subpar when its comes to customer service.
Overrated & horrible customer service – *The prices are ridiculous. I have gotten the same quality, if not better at PetSmart and Target. *The service is one of the worst I have experienced in a long time. One of the sales ppl there, don't know his name, acts as if he's doing you a favor when you ask for assistance. In addition he is snobby and boarding on nasty. If I am paying at the very least $50 a sweater for my dog, I expect to be treated with respect and with care and concern for my needs.
Frequently asked questions about Trixie & Peanut
How is Trixie & Peanut rated?
Trixie & Peanut has a 2.8 star rating with 120 reviews.
When is Trixie & Peanut open?
Trixie & Peanut is closed now. It will open at 12:00 p.m.
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