Trailer World

Vicky Foat Gravel 

on Facebook

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5 years ago

Hello, we just bought our first travel trailer from Holiday World. We had a good idea what we wanted and what we wanted to spend. Our sales guy Adam was knowledgeable, patient and friendly. The rest of the staff we dealt with we all knowledgeable, helpful, patient and friendly. We viewed 3 brands and of course interested in the most expensive one but had no idea of that until going through the process of the paperwork...that was a bit of sticker shock! They don't tell you the price before viewing the units. It would have bee... read more

Betsy Zugell 

on Facebook

5 years ago

BEWARE Horrible customer service. Bought on 8-8-19 and took ti back on 8-12-19 still waiting to hear from them on when they might give it back. Mean while paying for it plus insurance for something that was new but can't use. 

Eli Martin 

on Facebook

5 years ago

0 STARS! Only took my trailer here because the money grabbing Tx law required me to do so. It’s been there three months! The last update i got was a month ago! I have left multiple voicemails and messages with whoever answers and have yet to receive a call back. Should have traveled out of state to a Apis this place. WORST SERVICE I HAVE EVER RECEIVED 

Allison Brock Coronado 

on Facebook

5 years ago

Came here to purchase our 5th wheel and we dealt with Franny. She was all nice up until we signed papers. She told us that we needed to give her 500$ under the table if we still wanted to go through with the deal. I told her I would talk to my husband about it and we called finance manager and said if this was how it was going to be then we would back out all together. He got that resolved and we signed papers. Once we signed papers we overheard her calling us bad names and talking really bad about us. We were shocked. We we... read more

Jolene Thiel 

on Facebook

5 years ago

HORRIBLE CUSTOMER SERVICE !!! They are wonderful - when you're shopping … after you've signed your name, getting issues fixed (on a BRAND NEW CAMPER) not sure why we have so many issues!! But, now it's our problem … have to get warranty work approved and all that BULL. So we're paying a note on a useless and unusable RV. And if anyone is lucky enough to get 'Mr Doug' … very rude! HEY BUDDY, I'm the one having an issue with produce YOU guys represent … I've earned the attitude!! Not a so called 'customer service' rep! Extreme... read more

Kristin Gentry 

on Facebook

5 years ago

WORST customer service EVER!!! I would have rather paid a little more and went somewhere else!!! Horrible! 

Joey Cibulski 

on Facebook

6 years ago

Franny is the epitome of the worst customer service I have ever witnessed in the 51 years of my life. I’ve been in sales for 29 years. The Katy branch is set-up for customer service failure, NO structure, NO chain of command, NO backup, CANT talk to the branch gm, NO accountability. I will never recommend this company to anybody. 83,000 Solitude and I regret it already. 

Fran Steele 

on Facebook

6 years ago

Worst experience ever. Buy an RV and they will not fix anything that's wrong with it they had to wait to get approval from The manufacturer and now they mysteriously have no record of warranty work. Shower drains into the black tank, fan is unreachable in the bathroom, cabinets are falling apart, Screen doors won't latch and I could go on and on and on. Their customer service sucks worse than their sales. My recommendation is for no one to ever buy an RV from Holiday World, you will regret it I promise you that. 

Maria McDonough 

on Facebook

6 years ago

BUYER BEWARE. Be very careful of any extended warranties!!! They are only taking your money. They will not back them. Grand Design have beautiful RVs but will not help with any issues you have. Very frustrating to deal with for any resolution.