Traders Insurance

ShayRm 

on BBB

5 years ago

I bought a car the 27th, tried to get insurance on it, they were closed. I needed full coverage THAT day so I could even drive my car home. I had to just go for a different auto policy with someone else because i couldn't even get through to a person at traders to help. Couldnt get ahold of them until the 29th. So I called to cancel my policy. The person on the phone said they were just going to prorate my policy for that month for ny refund. I was not aware that I had an extra 10 percent of the WHOLE PREMIUM was being taken... read more

Sig716patrol 

on BBB

6 years ago

In Oklahoma City, I was rear ended by a driver insured by Traders Insurance. I submitted the claim on a Sunday afternoon (the day it happened) and was told by the representative that I would be contacted by an adjuster within 24 hrs. I was not contacted within the 24hrs. After an adjuster finally contacted me, I gave my statement and was told to download an app to submit photos of the damage. I was told that once I submitted the photos I would be contacted within 24hrs of submission. So I waited and waited for contact from m... read more

Kellen M 

on BBB

6 years ago

It's rare to find an insurance company this incompetent on so many levels. Backstory: my wife was struck by a driver who was trying to turn into a parking lot and was waved through but she didn't see my wife in the other lane. She also happened to be insured by Traders. The next 48 hours I can only describe as bedlam. The adjuster, Susan, made it apparent through her lack of urgency and action that our claim with Traders did not matter. They refused to assess the car at the wrecker we towed it to, instead making us tow it to... read more

Candice G 

on BBB

6 years ago

Still trying to get resolution. I was rear-ended by someone on 7/18. The guy had no proof of insurance and was driven away in an ambulance so I didn't even know if there are insurance covering the car. I got a voicemail from their claims adjuster, Shay T*******, on August 10th, asking me for my statement and asking if I was injured so we can talk about the options there are. That's where it ended. I've been calling on and off for the past month or so trying to get a hold of her and I've never gotten any of my calls returned.... read more

Angry in Oklahoma 

on BBB

7 years ago

By far the worst insurance company I have ever had to deal with. I was backed into by one of their policy holder's approximately three and a half weeks ago. I was behind her at a left turn light; it was red, and I'm sure she didn't see me sitting behind her, because she put it into reverse and slammed into my car. She was driving a 2005 Ford F-150, and I was driving a 2011 Chevy Cruze. She completely smashed in the front of my vehicle; the frame is bent and my fan is busted loose and resting on my radiator hose. The policy h... read more

Megan T 

on BBB

7 years ago

If I could leave 0 stars I would. Terrible claims department. Someone hit us 1 month ago today. 100% their fault. Should be a very simple case. If you want to talk to the adjuster on your claim, you'll probably call multiple times a day for a week before you hear anything. We have only heard back from our normal adjuster, Danielle J*****, 1 time in the whole month. The vehicle was considered a total loss and the total loss adjuster, Chris S******, tried giving us an offer without even knowing the mileage on our vehicle. So w... read more

Nicholas T. 

on BBB

7 years ago

I have been with them for couple years and everything seemed to be all right until I ran into this accident recently. First of all, their 7/24 claim number was a big lie, I had the accident on Saturday and they failed to promptly receiving my call for the claim. The other thing you should know is, unless you have full cover with them, don't expect they will help you on your accident investigation and fault determination at all. Unfortunately, I only got liability, and that is when they didn't show any effort in helping me on... read more

Anthony D. 

on BBB

7 years ago

I was struck by one of their customers on June 1st of 2016. It is now March of 2017. Since then my case has been shuffled between several of their agents (one of which retired without passing the case on!) and getting through to anyone is a hassle. At first they refused to cover a rental car (I work 50 miles from home) but then relented, only to cancel the rental four days later. Several times. I finally gave up and had to buy a used car to get to work. In addition no one ever came out to look at my car but I was expected to... read more

M.W 

on BBB

7 years ago

Traders insurance This is the worst company I have bet dealt with , the claims rep that I was suppose to be working with marlisha G****** was horrible she never returned a call or email I attempted to escalate the situation to her supervisor she never called back , all over information I sent them 2 months ago twice .. I would not recommend this company to anyone