Traders Insurance

Zarkea H 

on BBB

8 months ago

I’m having the worst experience with Traders Auto Insurance. Bottom line is it’s been 3 weeks and they are dragging their feet with approving my claim. Their insured rear ended me, the situation is pretty cut and dry that he was at fault. The adjuster claimed he couldn’t contact him. I provided a police report, his passport, and pictures, there’s no reason for the hood up. I called my attorney today and was informed they are known to accept high risk drivers and there is a long approval process 

Carla W 

on BBB

9 months ago

If I could give a lower score I would. My car was hit by an insured person who lives across from me and she hit my car while I was gone. I don’t have rental insurance so her insurance said they would reimburse me and they told her they would take their time. I’m not rich. I have contacted the claims adjuster too many times email and phone messages but she will not respond. This company needs to go away 

Brandon E 

on BBB

11 months ago

Extremely unhappy with their performance!! I was hit and seriously injured by their insured and they are THE WORST COMMUNICATORS. I will update as this process continues. It’s been a month now 

Gerald M 

on BBB

a year ago

Tried to cancel my insurance with traders 4 days before the billing cycle renewed. I called them and they told me that a bill had already been generated for the new billing cycle and even if I canceled my insurance I still will be charged for the upcoming month regardless if I had a car insured with them or not. Save yourself some headaches and give your business to some other Insurance company. 

David F 

on BBB

a year ago

We are not insured through Trader's. A person insured by Trader's is the person at fault. The service provided by Trader's has been extremely poor. Despite my car being in the body shop for over three weeks, Trader's has yet to approve the necessary parts for repair, leaving me without a car. I was not offered a rental vehicle and have had to endure significant stress and inconvenience as a result. I have attempted to contact the adjuster and his supervisor multiple times but have not received a response. For a company that ... read more

Shelby A 

on BBB

a year ago

My name is Shelby A*******, and I was involved in a car accident on November 7th, 2023. I have full coverage and was hit by an insured driver, who provided false insurance info, so I had no choice but to go through my policy, and it has been an absolute NIGHTMARE ever since. Here is a timeline of the events. As of today, I still have not heard anything back about my vehicle, my voicemails are being ignored and I am still without a car! The accident occurred on 11/7/2023, and I made a claim on my policy on Thursday 11/9/2023,... read more

Sydney H 

on BBB

2 years ago

As someone that works in customer service and is extremely patient and understanding with customer service agents, this is some of the worst service I've ever had. It's almost to the point where I feel scammed. My vehicle was broken into on Saturday and was towed. I called Trader's Roadside Assistance, who recommended me the place to tow my car at. They towed my car and I assumed everything was going to be taken care of from there. On Sunday night, the place that they towed my car to was broken into and they stole my key fob... read more

Renee C 

on BBB

2 years ago

Spoke with a lazy slow Agent ******.... I called this morning to change some information on my policy and to add a family member as well. I was greeted by a dry agent. Once the call took about 10 minutes and the same information was ask, I asked to speak to a supervisor. I told the supervisor I wanted to add my family member so that she can give them the correct information, for I was at work and the call was up to 15 minutes. I was told I would be transferred to a supervisor, was put on hold, the same agent picked the phone... read more

Julie R 

on BBB

2 years ago

I had this company for years and every year my insurance would keep going up. I never had a claim or a late payment. I cancelled my policy 10 days into the month. I got a refund check for $13! They essentially kept a whole entire payment of insurance for only 10 days. I'm so furious. And when I called to see why they keep so much they only refund you 10% of your payment.