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Traders Insurance

1.0

About this business

Traders Insurance is a privately owned, Midwest company providing insurance services since 1976. We are based out of Kansas City, Missouri and currently provide services in Arkansas, Kansas, Oklahoma, and Missouri. Our Renters and Auto Insurance policies are designed to fit a cost sensitive budget. Our team consists of some of the best professionals in the industry and we empower our staff to be creative in providing solutions to our customers, our agency partners, and our interdepartmental activities.<br /> 

Location details

8916 Troost Ave, Kansas City, MO, 64131, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.043 reviews
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Zarkea H's profile image
Zarkea H 
7 months ago

I’m having the worst experience with Traders Auto Insurance. Bottom line is it’s been 3 weeks and they are dragging their feet with approving my claim. Their insured rear ended me, the situation is pretty cut and dry that he was at fault. The adjuster claimed he couldn’t contact him. I provided a police report, his passport, and pictures, there’s no reason for the hood up. I called my attorney today and was informed they are known to accept high risk drivers and there is a long approval process 

Carla W's profile image
Carla W 
8 months ago

If I could give a lower score I would. My car was hit by an insured person who lives across from me and she hit my car while I was gone. I don’t have rental insurance so her insurance said they would reimburse me and they told her they would take their time. I’m not rich. I have contacted the claims adjuster too many times email and phone messages but she will not respond. This company needs to go away 

Brandon E's profile image
Brandon E 
10 months ago

Extremely unhappy with their performance!! I was hit and seriously injured by their insured and they are THE WORST COMMUNICATORS. I will update as this process continues. It’s been a month now 

Gerald M's profile image
Gerald M 
a year ago

Tried to cancel my insurance with traders 4 days before the billing cycle renewed. I called them and they told me that a bill had already been generated for the new billing cycle and even if I canceled my insurance I still will be charged for the upcoming month regardless if I had a car insured with them or not. Save yourself some headaches and give your business to some other Insurance company. 

David F's profile image
David F 
a year ago

We are not insured through Trader's. A person insured by Trader's is the person at fault. The service provided by Trader's has been extremely poor. Despite my car being in the body shop for over three weeks, Trader's has yet to approve the necessary parts for repair, leaving me without a car. I was not offered a rental vehicle and have had to endure significant stress and inconvenience as a result. I have attempted to contact the adjuster and his supervisor multiple times but have not received a response. For a company that ... read more

Shelby A's profile image
Shelby A 
a year ago

My name is Shelby A*******, and I was involved in a car accident on November 7th, 2023. I have full coverage and was hit by an insured driver, who provided false insurance info, so I had no choice but to go through my policy, and it has been an absolute NIGHTMARE ever since. Here is a timeline of the events. As of today, I still have not heard anything back about my vehicle, my voicemails are being ignored and I am still without a car! The accident occurred on 11/7/2023, and I made a claim on my policy on Thursday 11/9/2023,... read more

Sydney H's profile image
Sydney H 
2 years ago

As someone that works in customer service and is extremely patient and understanding with customer service agents, this is some of the worst service I've ever had. It's almost to the point where I feel scammed. My vehicle was broken into on Saturday and was towed. I called Trader's Roadside Assistance, who recommended me the place to tow my car at. They towed my car and I assumed everything was going to be taken care of from there. On Sunday night, the place that they towed my car to was broken into and they stole my key fob... read more

Business response:

****************** - Thank you for bringing this issue with our third-party provider to our attention. We apologize for any inconvenience and strive to provide excellent customer service experiences with any provider we use. We hope in the future we will have the opportunity to provide you exceptional service. 

Renee C's profile image
Renee C 
2 years ago

Spoke with a lazy slow Agent ******.... I called this morning to change some information on my policy and to add a family member as well. I was greeted by a dry agent. Once the call took about 10 minutes and the same information was ask, I asked to speak to a supervisor. I told the supervisor I wanted to add my family member so that she can give them the correct information, for I was at work and the call was up to 15 minutes. I was told I would be transferred to a supervisor, was put on hold, the same agent picked the phone... read more

Business response:

June 20, 2023 RE:Inquirer:*********************** / BBB Review Policy Number:TM15230761 NAIC Number:42749 Dear ****************:Thank you for taking a moment to share your perspective and bringing your concern to our attention. Traders Insurance always tries to provide excellent customer service and sometimes that means we need to be thorough and detailed, especially because were managing insurance policies, so we apologize if we did not meet your expectations.After listening to the phone call received on 06/05/2023 at 8:56 ... read more

Julie R's profile image
Julie R 
2 years ago

I had this company for years and every year my insurance would keep going up. I never had a claim or a late payment. I cancelled my policy 10 days into the month. I got a refund check for $13! They essentially kept a whole entire payment of insurance for only 10 days. I'm so furious. And when I called to see why they keep so much they only refund you 10% of your payment. 

Business response:

Ms. ******************** Thank you for bringing your concerns to our attention. We understand your frustration with the refund amount that was provided, and we want to assure you that we take your concern very seriously. According to our records, on 02/01/2023, you renewed your policy for a new 6-month term then requested to cancel it on 02/10/2023. Although the policy contract states that if we cancel your policy at your request, we will apply a credit in an amount equal to ninety percent (90%) of the daily pro rata unearne... read more

Frequently asked questions about Traders Insurance

How is Traders Insurance rated?

Traders Insurance has a 1 star rating with 43 reviews. 

When is Traders Insurance open?

Traders Insurance is open now. It will close at 5:00 p.m.  

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