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Toyota Service
- Automotive
- Indianapolis, IN
About this business
Butler Toyota Scion is an automobile dealership offering new and pre-owned Toyota and Scion vehicles that include convertibles and coupes. The Toyota models offered by the dealership include Camry, Corolla, Highlander, Land Cruiser, Avalon, 4Runner, Camry Solara, Prius, Tundra, Yaris, Tacoma and Matrix. The Scion models offered by the dealership include tC, xA and xB. It also offers variety of pre-owned vehicles of various makes, such as Acura, Dodge, Ford, Honda, Nissan, Infiniti, Cadillac, Chevrolet, Hyundai, Jeep, Mazda, ... read more
Location details
9487 Threel Rd, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I relied on and trusted this dealership for about 7 years. I love my Corolla, and the service department have been honest, straightforward, and helpful.However, I had a scheduled maintenance appointment on 6/22/24. After I paid, signed, and had my keys returned, the service advisor walked me to my vehicle. As we walked, he nervously mentioned that the technicians had "found some damage to yhe windshield washer line" and fixed it with zipties. He added that I would want to get this fixed at my own expense before long.Since my... read more
Purchased a used GMC suv from Bill Estes Toyota 4-30-24. Delivered on 5-1-24. Transmission failed on 5-7-24 after running for 200 miles ***** in on 5-9-24. They recommended towing it to Bill Estes GMC to be repaired properly. It was then towed to Bill Estes Toyota where vehicle was purchased. Talk to salesperson about my problem. He told it was like if I was going to get married and my fianc died from a heart attack. Too bad for me. He did bring up the fact that I had purchased a warranty so use it. I contacted assistant gen... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you have had with your recent purchase. We understand your frustration with the transmission failure so soon after your purchase and the subsequent delays in repair. It was a pleasure speaking with you about this issue and as you are aware, we are working on repairing your vehicle and coming up with a resolution. If you need anything further, please contact me. *****************, General Manager, ************
5/4-My original post on another review website-I would have given them a zero if it was possible. My bad experience started with the finance person ******. She blatantly lied about the package she sold me. She didnt give me the paperwork about the package she sold me, obviously because she was lying. After the fact when I tried to cancel, I talked to 3 different managers about canceling who gave me the runaround or just didnt return my call as they stated they would except ***** who tried to help but was not successful. I wi... read more
Business response:
******, Thank you for leaving your review. We're truly sorry to hear about the frustrating experience you had with our dealership, particularly with the lack of transparency and communication that has occurred. Providing clear and honest information to our customers is paramount, and we deeply regret any misrepresentation or inconvenience caused. The money has been sent to your lien holder. Our team has spoken with you about this issue, however if you have additional questions, please contact me. *****************, General M... read more
I worked with **** on buying a used car, and he went out of his way to help me. ************ below blue book value, and love my 4 Runner. This is hands down the best car I have ever owned. I would like to let everyone know that this is a great place to buy a used car.
Great customer service! Couldn't ask for a better group of people.
I have had problems lately with the oil changes in my car. The last oil change there was too much oil added, and the one performed recently was not done. I checked the oil level two days later and it was still at the same level as when I took it in, (and still dirty). They did change the oil when I took it back, but if I had not caught it, I would have paid for a service that was not done.The thing I don't quite understand about the Dealership is that there is an add-on to the service charge which was not done. I specificall... read more
Do NOT buy from this dealership. I have been looking for a car for my son and found one on the internet site. So I called worked out a deal with a salesman over the phone due to my location is at least an hour away. I get a text from another salesman stating they were waiting on a part and would not be ready till Monday. Monday comes and passes then Tuesday comes and I get a text saying the car was ready. I informed them that I could not make it down there till Wednesday morning and they said no problem. I then call the orig... read more
Worst dealer EVER. After spending over $3000.00 to have my van maintenanced, 2 days before a ******* trip my LR wheel came off in ********* at 2AM in the rain. broke off all lug studs, damaged wheel & backing plate. cost me $246.71 for towing & emergency repairs to get back on the road. Not to mention it started to over heat at idle waiting for tow truck, found out they did not plug in cooling fan after replacing a/c compressor. When I picked 1st up my van from the dealer it was making a squealing noise and missing 2 center ... read more
My car was serviced at Bill Estes Toyota a few weeks ago. I took photos of the left driver and sliding door when I picked it up because there were new, crisp scratches that were not there when I dropped the van off. I asked the service team to look at the scratches and they agreed to have me come in, but they simply said because there were other scratches on the car, the new scratches must not have been done by them. I asked them to pull video of the day I pulled my car in, or of the car in their shop to see if they can see ... read more
Frequently asked questions about Toyota Service
How is Toyota Service rated?
Toyota Service has a 4.4 star rating with 493 reviews.
When is Toyota Service open?
Toyota Service is open now. It will close at 8:00 p.m.
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