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Toyota of Batavia
- Car Dealers
- Batavia, NY
About this business
Location details
3899 W Main Street Rd, Batavia, NY, 14020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The salesman and the GM lied to my face. Drove 300 miles to get a car and had to go back twice due to lights and codes on the dash indicating something was wrong. They said it was fixed. NOPE!! Got the same codes and more on our way home. Cars going back!!! They absolutely suck at customer service. Stay away!!! They can’t be trusted.
I asked a specific question about the car displayed. There was no indication that the question was acknowledged, let alone understood. All I get from the vast majority of sellers that I contact is "when can you come in for a test drive" or some sales hustle question revealing poor reading skills and utter lack of sales training. The response here was quick (not hard with today's technology) but totally clueless. Not my favorite buying environment...
Business response:
Thank you for your feedback. We apologize for the misunderstanding with your question. Our ultimate goal is to provide excellent service to all potential buyers and we appreciate your comment as it helps us improve. We would be happy to answer any specific questions you have about the car. Please reach out to us at (855) 452-5902 when you can so we can address this situation directly. Thank you and have a great day.
No salesperson ever contacted me, the online person said they would email me. They had two pictures of the car I was interested in, I asked for more pictures before I made the 3 hr drive but never received them. I did receive an email 2 days later telling me the car was sold. Hands down, the worst customer service I've ever experienced!! Good luck if you decide to buy from this dealership!
Honest and straightforward.
Very good salesman very professional
Very good salespersons
Business response:
Allan, we're glad you had such a wonderful experience with us! Have a great day!
Good communication
Business response:
Thank you for the positive review of Swickard Toyota 101, Kris! Thank you, Customer Experience Management - customerexperience@swickard.com
Good response.
Good response.
Frequently asked questions about Toyota of Batavia
How is Toyota of Batavia rated?
Toyota of Batavia has a 4.7 star rating with 1,504 reviews.
When is Toyota of Batavia open?
Toyota of Batavia is closed now. It will open at 9:00 a.m.
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