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Town East-Galloway Animal Clinic
- Emergency Pet Hospital
- Mesquite, TX
About this business
Location details
2860 North Galloway Avenue, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Banfield in general is fine. The SLC location is HORRIBLE. Do not go there!
Business response:
We're sorry that you're not pleased with our Salt Lake City hospital, Heidi. We'd like to take the opportunity to learn more about your experience. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com, at your convenience, as we would like to address your specific concerns.
Recommendedeverything!❤ the staff. all of them are kind..caring .compassionate..it shows, they care and love the fur babies that come in..like their own..I seen Leslie cry in the room when we were crying over Blu.😢you can't fake that! .and Dr G is the best. too....Blu loved her so much💙so much love and compassion ❤
Business response:
Hello Maxine - Please know that we are thinking about you and your family. We also want to thank you for taking the time to share your kind words about our staff. We're glad that Dr. G, Leslie, and the rest of the staff were there for both you and Blu. 🧡
RecommendedGreat service an staff!!!!First time taking my princess there😊An I loved it!!!!
Business response:
That's great, Cristal! We're delighted that you loved your princess' first visit to our Orland Hills hospital! We look forward to seeing you both again in the future.
Terrible customer service and they gave us a hard time dropping off our pet saying we were too early They scheduled an appointment then pretty much told us they don’t go by appointment time They also made payment very difficult. We are canceling our account with them
Business response:
Hi Brian - Thank you for taking the time to bring this challenges to our attention. We're sorry that you were not happy with your experience, and we'd like to follow up with you about this. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.
RecommendedJust that your Receptionist Aprilnot really friendly and it seems like when asking her questions she acts like she don’t want to When you’re confused about. Answer something and needing help that should be done the right way she really needs to learn to smile with people because she always looks like she’s angry so I really don’t like asking too much sorry about putting her name out
I brought my cat to this pet hospital for a general examination as I had just adopted him. I filled out the form online stating what was needed to be looked at (itchy skin and sneezing/coughing) AND the form I filled out right before the appointment. After it took 2 hours for them to call us and let us know we could pick up our cat, the vet said everything was fine aside from his teeth being dirty. I had to bring up the itchy skin which the vet said she did not see anything o… See more
This is the only PetSmart I’ve ever had issues at. We lived in KS previously and always loved the acre our pets got. Moved to NC in the fall, house had mold (military base, go figure) and our dog broke out in a bright red rash all over his belly. Brought him in and the nurse, front desk person & vet ignored us telling them we had mold and instead suggested it was the region and then proceeded to push Purina dog food on me. Today we took him in for a tummy problem and they gave him back to us with his butt covered in dried di... read more
I am extremely dissatisfied with the appointment for my two cats. They are extremely quick to charge for vaccine tags. However awfully slow to perform services. My cats had been in their carriers for over 8 hours. The doctor never even came out to talk to me. When I mentioned my concern about one of my cats earlier in the morning they hadn’t even investigated it. They also didn’t even document a rabies vaccine on the paper work they gave me so I am not 100% convinced they even gave my cat the vaccine. To top it off my cats w... read more
Business response:
Hello Malena - We're sorry to hear about this and would like to discuss your experience with you further. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.
horrible customer service
Business response:
Hello Kristen - Thank you for your review. We'd like to take the time to learn more about your experience with us. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.
Frequently asked questions about Town East-Galloway Animal Clinic
How is Town East-Galloway Animal Clinic rated?
Town East-Galloway Animal Clinic has a 4.3 star rating with 181 reviews.
When is Town East-Galloway Animal Clinic open?
Town East-Galloway Animal Clinic is closed now. It will open tomorrow at 8:00 a.m.
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