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Town East-Galloway Animal Clinic
- Emergency Pet Hospital
- Mesquite, TX
About this business
Location details
2860 North Galloway Avenue, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Took my 17 year old puggle in for a quality of life exam. When I left without answers or clarity, I called back only to be greeted rudely by the vet tech Victoria who not only forgot to have the vet call me, but shouted to me that she would euthanize the dog based on its eye ulcer severity. This was all before hanging up on me. No compassion or love for animals was witnessed when I was there or on the phone. This is the first negative review I have ever left, so sad.
Business response:
Hi Jeannie - Thank you for taking the time to share your honest feedback. We're sorry that you had this experience, and we'd like to follow up with you about what happened. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com, at your convenience, as we would like to address your specific concerns.
We went in for basic vaccinations and my dog came back limping with deep visual bruising 😔 I could hear him screaming from the waiting area but I couldn't see what was happening to him. I assumed it was from the shot but now I'm not so sure. NEVER taking an animal back here again.
Business response:
Hello Renee - We're terribly sorry to hear about this and would like to learn more about hat happened. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.
RecommendedThank you banfield, for making my dog and my experience a pleasant one!!
Business response:
You're more than welcome, Jay! We're so glad that you and your dog had such a pleasant experience.
I have been taking my dog here since we adopted her about a year and a half ago. Always nice and professional. She developed two masses that needed checked out. She had an annual exam last week and after her physical I was quoted for what the cost would be to have samples of the masses taken and sent to lab.After her exam today on the masses, the bill was more than double of what I was quoted. I will be talking to someone about this and will not do anything else with this c… See more
If you are looking to spend more money, have your dog leave in worse shape, and be given completely absurd and unfounded advice, boy do I have the place for you!!What an awful experience from start to finish. I took my girl here 3/29/2020 for a bandage change. Just over a week after she had her toe amputated due to a mast cell tumor. She remained totally asymptomatic and had perfect bloodwork. Dr. Brake, the best vet ever, located at Banfield Carrollwood, took an aggressiv… See more
RecommendedAmazing vet!! Extremely clean facility and everyone is WONDERFUL! Just moved to the area and my cat was. They accommodated my Mitzy and were able to get her in and make her feel better. I am so thankful and will continue to bring my Mitzy there in the future! Thank you Banfield!!
Business response:
Hi Nikki - Thank you for taking the time to share your positive feedback. We're delighted that you enjoy visiting the staff and facilities of our North Myrtle Beach hospital! We look forward to seeing you and Mitzy again at her next visit.
RecommendedThey take care of our animals and after thier appointments they call to check on my animals after next day....the doctors r so caring for my animals what sad is that I don’t get to see thier doctor because of COVID-19 so have to talk to them on the phone instead also their insurance is worth it too
Business response:
We're glad that you're pleased with your pets' care, Shanna. We appreciate your patience during these unprecedented times.
Frequently asked questions about Town East-Galloway Animal Clinic
How is Town East-Galloway Animal Clinic rated?
Town East-Galloway Animal Clinic has a 4.3 star rating with 181 reviews.
When is Town East-Galloway Animal Clinic open?
Town East-Galloway Animal Clinic is open now. It will close at 6:00 p.m.
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