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Tolsdorf Oil Lube Express
- Oil Change Stations
- Kennett Square, PA
About this business
Location details
932 E Baltimore Pike, Kennett Square, PA, 19348, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From the Owner – Donmarfarm: If you have questions about the service we provided you or you feel that the service was not what you requested or needed please contact us at info@oilllubeexpress.com. We would be happy to talk to you about the service. TMY: I am sorry that you did not have a good experience at our Kennett location. We often replace drain plugs that are worn out, which definitely happens. Although most shops charge you for this, we do it for free. It sounds like we did offer for you to come back so we could help... read more
RUN SCREAMING !! – Went in for an quick oil change. Drove out a little later minus $156. Take the time and go to a real garage where you can trust the diagnosis and advice.
I will NEVER go back!!! – I decided to save some time during the holidays, so instead of dropping my car off at my usual shop I went here for my oil change. BIG mistake!! I found the workers to be unfriendly and borderline rude. I thought the oil change went fine though. Well, about 2 weeks ago my husband noticed something leaking under my car. He got under the car and looked and noticed the plug in the oil pan was new and that's where the leak was coming from. They never mentioned they put in a new plug and why exactly did ... read more
Business response:
From the owner, Chris Tolsdorf - We routinely will replace worn out drain plugs with brand new ones free of charge. Over time drain plugs can become rounded or the gaskets can degrade, so rather than risk a bigger problem down the road we replace the drain plug. Most shops will charge for this. We believe it is better to prevent a larger problem and know that future oil changes will be easier no matter who does them, so we don't want price to be a barrier.
Check your odometer before dropping it off – I dropped my car off at tolsdorfs in the morning and picked it up later in the afternoon. I checked my odometer before I dropped it off. When I picked my car up I opened the door and found my car to be reeking of fast food. I had my car detailed 2 days prior, so I found this odd. When I checked my odometer again, my mileage was up by 2 miles. I called them when I got home to explain what I found, and the attendant was rude and said they just did the oil change and parked in the lo... read more
Business response:
From the owner - Chris Tolsdorf After discussion with the employees and a full review of our video system we could not find any evidence that your car was driven anywhere other than to its parking spot after the oil change. If you would like to talk about this further please see our website for contact information.
Incompetent and Argumentative – Took my car in for a simple oil change. They were unable to reconnect a bolt attaching a protective plate on the undercarriage. They handed me the bolt separately when they returned the car. I have had the oil changed on this car approximately 60 times at various shops. This is the only shop where this problem has ever occurred. When I stated my dissatisfaction, the manager became argumentative. Don't take your car here even for a simple oil change unless you want them to take it apart and han... read more
scratched volvo – I wanted to get some breakfast while my oil was being changed. The attendant recomended that i just wait there while the service was being done. I went to breakfast, returned to tolsdorf and paid for my service. I then left and went to my next destination. I got out of the car and noticed a series of scratches on my door. I did not go back to tolsdorf because i did not notice the scratches while i was there. There is no way to prove it happened there.
Business response:
From the owner - Chris Tolsdorf Actually all of our services are video taped and we can review the service from many angles. Unfortunately too much time has passed to review now, but we are always open to customers about any question or concern they may have.
Poor Customer Treatment – Yesterday morning I showed up at your facility to have my oil changed at 7:55 am. Got my license number and walked into the waiting room with another customer at 7:58. We were both scolded by 2 of you employees for coming in to the waiting room before 8 am. We both looked at each other in amazement. You made us both feel like crap. Glad you have some much business that you can treat customers poorly. I have been going to this store for 4 years with 4 cars and now I will be going to Jiffy Lube as I d... read more
Not Happy – I am a previous customer of Tolsdorf and on this morning I had to drive to New Hampshire which I wasn't to happy about to begin with. I called Tolsdorf to get there hours and recording said open at 8 a.m I got there at about 8:45 a.m and there were four guys shoveling snow around and two guys inside just walking around. I got out to go in and one guy came to the door and said they were closed for about another hour or so. He said the manager Joe Brown didn't want them opening until the snow was shoveled. The lot ... read more
loving the drama – Nice quick service, and free coffee. But on the side i love all this drama, and the back and forth from crazy ex-lovers and future lovers. I will definitely be coming back for more.
Frequently asked questions about Tolsdorf Oil Lube Express
How is Tolsdorf Oil Lube Express rated?
Tolsdorf Oil Lube Express has a 4.6 star rating with 232 reviews.
When is Tolsdorf Oil Lube Express open?
Tolsdorf Oil Lube Express is closed now. It will open on Monday at 9:00 a.m.
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