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Todd Henderson - State Farm Insurance Agent
- Insurance
- Farragut, TN
About this business
Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
11002 Kingston Pike, Ste 103, Farragut, TN, 37934, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife’s vehicle was recently hit by a State Farm insured motorist. At the time of the incident, my wife did her very best to avoid an accident, but it was unavoidable. The gentleman received a citation for failure to maintain his lane, although state farm is only willing to cover 75% of the damages. I’ve been going back and forth with State Farm claims, but they are saying we need more evidence. We have already provided them with the police report, pictures, the 911 dispatch call and the citation their motorist received. T... read more
Business response:
Unfortunately, we do not have enough information to process this review. Please provide the claim number and the claimant 's full name/phone number. Thanks
Just got State Farm for the first time in my life and regret it same day i did.. haven’t been a month yet and i had To call back 5 (!) times to change the policy because they scammed me every time adding the things I never needed. Carmen (Karmen) was the rudest and I knowledgeable person i talked to, she even had guts to tell me to cancel my policy! Maritza is the scammer, doesn’t know anything about insurance and yet, works at the Dr Phillips location. Melissa was the only person who helped me to fix the mess the other two ... read more
I filed a claim for damage to my vehicle from a hit and run. I got the police report. I filed the claim and had a $250 deductible. State Farm had me take the car to a local shop that they recommended as "preferred shop". This shop gave me an estimate and timeline for what they could do to repair me vehicle. Great. However, I wanted to use another shop that was recommended to me from a friend. I called and was told by State Farm representative that I had the right to do so, and that I should take the estimate from their prefe... read more
In early December, 2020, I was hit from behind on the highway. The guy was driving for ****, and showed proof of ******* ****** *********. $13,000.00 damage to my car. When I picked my car up from the body shop, State Farm collected $500.00 deductible.. stating that I would get it back when the insurance companies sorted things out. It is 6 months later, and they tell me that they are still trying to get paid. Now, State Farm is a very successful insurance company. That they have not returned my deductible at this point is h... read more
Really Bad insurance company. They are good only at collecting money. But when it is their turn to pay money all you hear are excuses.
Business response:
Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: 54054 Customer: Naghshineh To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 19, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 20, 2021, to address Mr. Naghshineh’s concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, Fire Weat... read more
Never have I ever had to be so nasty to get people to do their jobs. After getting my car stolen, and having video evidence and a police report filed, they have taken over a MONTH to get my claim to the right place to get the issue resolved. Let me be clear, it’s still in the process, and I don’t know when I’m going to have my vehicle back now that it’s been found. Nor do they care to confirm that they will keep me in a rental car until the investigation is complete. If you decide to use State Farm, be ready for them to puni... read more
Business response:
The complainant has been contacted by our Claims department.
I have been with State Farm for over 30 years!! I moved 2 1/2 years ago to my former house insured by SF. When my original agent and great pal died I ended up with Patrick. Well Patrick Zeunik in PARK RIDGE who was not god at what he does and he didnt change my address when I moved back into my house 2 1/2 years ago that is covered by state farm for over 21 years. because he didn't change the address I never received a notice that my car insurance was being cancelled on my car because my credit card was compromised and I HAD... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated May 14, 2021. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on May 17, 2021, to address his concerns and a resolution was reached. Sincerely, Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
I want warn customers from Mary Snider’s State Farm agency , she is very Unprofessional in the way she handles client’s business, never returns call , ignore and waste your time...never keeps her words, she lies a lot and she is very deceiving character.
If I could give zero stars I would, even a 1 star is too much... home owners beware we were bullied into dropping a claim for a roof leak during COVID-19 in 2020 because they didn’t want to come out to investigate, which I understand but because we put a bandaid on the problem ourselves we were denied another claim this year for the same problem because in there eyes we had fixed it with caulking.... please find someone else we have been with state farm insurance for 25 years and it’s really sad they didn’t have our back...
Business response:
May 19, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 11, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on May 19, 2021, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Claims Department 8... read more
Frequently asked questions about Todd Henderson - State Farm Insurance Agent
How is Todd Henderson - State Farm Insurance Agent rated?
Todd Henderson - State Farm Insurance Agent has a 1.2 star rating with 1,548 reviews.
When is Todd Henderson - State Farm Insurance Agent open?
Todd Henderson - State Farm Insurance Agent is open now. It will close at 5:00 p.m.
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