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Tire Kingdom
- Automotive
- Panama City, FL
About this business
Tire Kingdom of Panama City, FL is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes, alignments and batteries, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at th... read more
Location details
1918 W 23rd St, Panama City, FL, 32405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, I make an 8am appointment thinking I could leave my keys in a drop box to be at work by 8 but they do not have that option. No problem. I'm greeted quickly to check my car in at 8 so that's the only "star". ****** proceeds to tell me he is the only person working that day. I express sympathy etc and leave (because I had an appt) with the understanding that my car would be ready by lunch time. Few hours later I get a call saying hey, you need brakes. I say let me think about it and call you back. I call back within 15m... read more
I called the corporate office and filed a complaint about my recent negative experience at a local franchise. I was provided a case number and told someone at corporate will follow up within 72 hrs. However, no one has followed up and no solution has been proposed.
Business response:
Thank you for contacting NTB regarding your recent service. We appreciate your business and your comments. We are sorry to read that your experience was not positive and thank you for letting us know. You filed the complaint on the 11th and phone records show that you wer contacted on the 13th and were going to bring the vehicle in for an inspection. Your case number is *******. If you have further questions or concerns, please call ************ and reference your case number. Thank you again for contacting NTB.
NTB store location on ********************************************************************************* ***** Run from NTB and their leadership. District Manager ***** would not return my call after 3 requests on ****, ****, and ****. I spoke with Manager ***** on two of the occasions. My wife experienced a flat tire on **** and drove to NTB. Associate **** told her the tire was ruined and could not be fixed because the object was on the sidewall. **** tried to sell her a new tire. When rejected, Read put the spare on. I too... read more
Business response:
Thanks you for contacting NTB regarding your wife's recent visit. We appreciate your business and your comments. We are sorry to read that your wife's experience was not positive and thank you for letting ** know. After looking into your concern, it seems that field management has already looked into the situation and taken the appropriate disciplinary and coaching steps. Thanks you again for contacting NTB and best wishes.
BUYER BEWARE!! This store is absolute TRASH when it comes to customer service! I barely made it to the store after suffering a blow out on the highway and refilling the tire with just enough air to get it replaced. The store closed at 4pm and I made it in around 3:52pm. When I arrived they had already put up the gates around the store, closed down almost all of the bays, and turned off the registers! I waited in the lobby for the manager, who was on the phone until 4:01pm. Two of the crew passed me up in the lobby several ti... read more
Business response:
Thank you for contacting NTB regarding your recent visit. We appreciate you business and your comments. We are sorry to read that your experience was not positive and thank you for letting us know. The field management team was contacted regarding your experience and it is our understanding that you have already been contacted as well and invited back to have the tire serviced. Once again, we apologize for the poor experience and thank you for letting us know.
Stay far clear of this place!! They openly lie to you and make no attempts at even the slightest apology. They changed my oil and didnt s**** in the oil plug. 20 miles away and all my oil is draining out. I call them and they say well, if you come back we will tighten and refill it. So I have to drive 20 miles now with no oil? I got tire alignment and rotation. They never rotated the tires. I know because I have a missing hubcap and it was never moved and the lugs were never touched. Their response? Drive back and we will ro... read more
Business response:
Thank you for contacting TBC Corporation regarding your recent service. We appreciate your business and your comments. We are sorry to read that your experience was not positive and thank you for letting us know. As a result, we have forwarded your concerns to the field management team so that they may reach out to you and work toward a resolution. You should hear from them soon. Thank you again ofr contacting TBC Corporation and once again, we are sorry your experience was not positive.
I was told by a dealership I need breaks and rotors. I took my jeep to tire kingdom for a second opinion and was told I do not need anything. Thank you for your honesty
Business response:
Thank you for contacting Tire Kingdom regarding your recent service. We appreciate your long history of business with us and your comments. We are happy to read that your experience was positive and thank you for letting us know. We have forwarded your comments to the field management team as well. Thanks again for contacting Tire Kingdom and best wishes!
Awesome!!! They found the problem right away!!! Their service was amazing!!!!
Business response:
Thank you for contacting TBC Corporation regarding your recent service at one of our locations. We greatly appreciate your business and your comments. Thanks again and best wishes!
I brought my vehicle in to get new tires installed. Got my car back with two damaged rims on the passenger side. They let me take my vehicle out of their property without telling it was damaged. I didn't notice until I had to put my child in the car (on the damaged side) on the following Monday. I immediately called and the manager (*****) who was so rude and completely dismissed my concerns immediately. He told me the vehicle was already like that when I brought it in! Then, continued to tell me to "calm down because HE had... read more
Business response:
Thank you for contacting Tire Kingdom regarding your recent service. We appreciate your business and your comments. We are sorry to read that your experience was not positive and thank you for letting us know. After looking into your concern, it seems the district manager has already offered for you to go to the store to see the video in HD; however, you declined his offer. Please reach back out to him to schedule a time to review the video. Thank you again for contacting Tire Kingdom.
I called to get a price on a replacement run-flat tire for my wife. ****, the manager, gave me a quote and I thought it to be quite expensive. I told him I was just going to buy a tire from ********* and to his credit he tried to price match them but could not. He did mention that I could ship the tire to him and he would install it...I took this option and made an appointment for 10am two days later. The following day, I called to confirm the appointment as my wife was going to the store by herself and wanted to make sure t... read more
Business response:
Thank you for contacting Tire Kingdom regarding your recent service. We appreciate your business and your comments. We are sorry to red that your experience was not positive and thank you for letting us know. We have forwarded your comments to the the district manager and he has left you messages to assist in resolving your concern. Please return his call so that we can work to make this right for you. Thank you again for contacting Tire Kingdom.
Frequently asked questions about Tire Kingdom
How is Tire Kingdom rated?
Tire Kingdom has a 4.3 star rating with 1,623 reviews.
When is Tire Kingdom open?
Tire Kingdom is open now. It will close at 6:00 p.m.
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