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Tire Discounters
- Tires
- Newport, KY
About this business
Family owned and operated for more than 40 years! We serve the tire and automotive service needs of customers in Ohio, Kentucky, Indiana, Tennessee, Georgia and Alabama. Our name may be Tire Discounters, but don't let that fool you - tires are just the beginning. We do more to make your tires last longer. We can inspect, recommend and fix almost everything you need to get your vehicle up to speed. Our services include new tires, alignments (We're home of the free alignment), oil changes, brakes, custom wheels, shocks and str... read more
Location details
115 Pavilion Pkwy, Newport, KY, 41071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I stopped in for an "emergency" situation, and it wasn't a tire problem. They were so kind and had me back on the road quickly! Thank you so much!!!!
Business response:
You are most welcome. Glad it was just an "emergency" and not an emergency.
Don't Bother Making An Appointment!!!! My expectation with an appointment is to be AT THE VERY LEAST quoted a fair estimation of wait time or communicated that they are behind on jobs or have lengthy jobs, or are short staffed. I did not expect to wait OVER 3 HOURS for a simple tire rotation. I watched as the staff bantered back and forth over who should go get food and where they should go. I watched as a walk in got serviced before me bc she had a "really easy job". I would have been fine to have simply dropped my car off ... read more
Business response:
We love the long haul! Our apologies that you did not receive the level of communication and service that we expect. We would definitely like to connect. We want to earn back your trust. We strive to be that mom and pop shop with our big britches on. We are going to check our history and connect soon. Thanks for the feedback.
I am done with them. Since they have been open they have snapped off a transmission fill tube and told me it was already broken. (fixed after argument) today was final straw. Gave us hundred dollar discount then charged us $129. To install. Then tried to get us for over $1000.00 on ball joints and pads. CROOKS! Flat out dishonest and un trustworthy. DO NOT GO THERE!
I finally gotten a few GREAT used tires,I stopped in an had em put on,They went " ABOVE& BEYOND" their ordinary duties! They are GREAT! THANKS To the crew at Newport store at the Pavilion...
Business response:
How did you know? Above and beyond is our favorite hangout. Thanks for the shoutout, Michael. See ya again in 5000 miles for a tire rotation. Have a great one!
I had a very positive experience here last week... I'd made an 8am appt for an oil change, but the day before one of my tires completely blew out on the highway. Jacob & his crew took care of it in the morning, had the oil change plus a new tire done quickly & at an incredible price, & I was out the door & on my way to work. Have unfortunately had several flats the past year, & they are always really nice at the Newport store & get it taken care of. Thanks
Business response:
Do you live in a construction zone? Glad we could get you pumped back up. We love having you as a part of the TD family, Laurie. See ya again when ya need us.
I was in the middle of moving on a 90+ degree day when my last decent tire went kaput. I let them know why I was in such a hurry and Jacob and his wonderful team got 4 new tires on and me on my way in about 45 minutes ❤ Great, friendly service and really helpful. Thanks guys! Tell your bosses you deserve a raise!
Business response:
Ah, shucks. It's the least we could do. Happy moving Terri! We will see ya again when ya need us.
Was on vacation on Monday. Somehow cut a valve stem. They were very friendly and got us in and out in about 30 minutes so we could enjoy our vacation.
Business response:
Ah, yay! Back to RELAXATION!
Every time i have come here with an appointment either to get a tire plugged or for the mandatory rotation for the warranty it takes 1 - 3 hours to get it done. So far after 1.25 hrs it has only been jacked up (with a jack not on a lift) and nothing else done.
Business response:
Hey Nate, this is not what we want to be hearing. Could you please share your experience and your preferred form of contact to support@tirediscounters.com? Once we have that, we will do our best to reach out as soon as possible and get to the bottom of your issues.
Just had an amazing experience here!! Everyone was kind and had amazing customer service. They didn't charge me for a repair because "it didn't feel right" for such a minor fix on new tires that I had purchased from them a few months ago. Can't get much better quality in a company than that! Thank you!
Business response:
Aw, you made us blush Annie! We love hearing good news like that. Doing what is right doesn't always come easy in life, but its' genuinely what gets us out of bed every morning. We pride ourselves on treating you like our family, and we look forward to seeing you back again the next time you need us!
Frequently asked questions about Tire Discounters
How is Tire Discounters rated?
Tire Discounters has a 4.3 star rating with 830 reviews.
When is Tire Discounters open?
Tire Discounters is closed now. It will open at 8:00 a.m.
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