Tile Outlet

Raven312 

on Citysearch

16 years ago

GOOD pricing, large selection, GOOD customer service (in my experience) – I had a bathroom project that required a large amount of tile. I had an idea of what I wanted to do and how I wanted it done. I bought my tile between two shops, Tile Outlet and a boutique store with excellent service, a liberal return policy and decent prices. For the selection, they were both on par. However, Tile Outlet's pricing was better on most and their service, while it didn't have the personal touch of the other store (the salesmen remember m... read more

Mzmayra 

on Citysearch

16 years ago

Excellent Customer Service!!! – I purchased two boxes of glass tile and realized I only needed one. It was well over the 20 day mark on returns. I hadn't looked at my receipt. I called Chicago TIle Outlet and spoke with Derrick. He was awesome! I was able to return to boxes that day! Thank you so much! 

lmatzoball 

on Citysearch

16 years ago

BEST TILE OUTLET IN CHICAGO, THE BEST PRICES, SELECTIONS AND SERVICE!!! – I WILL TRY MY BEST TO LET YOU KNOW ABOUT THE WONDERFUL EXPERIENCE I HAD AT TILE OUTLET CHICAGO, ON FULLERTON. I HAVE BEEN LOOKING ALL AROUND THE NORTHSHORE FOR TILE FOR MY BATHROOM THAT WE ARE GUTTING AND REDOING EVERYTHING. THE NORTHSHORE AREAS WERE EXPENSIVE, THEY DID NOT HAVE THE SELECTION THAT TILE OUTLET HAS. THE HELP IN THE NORTHSHORE WASN'T ALWAYS PLEASANT! I WENT TO TILE OUTLET, MON. AUGUST 18, 2008. I JUST WALKED IN AND A LOVELY YOUNGLADY NAME... read more

trooperkurt 

on Citysearch

16 years ago

Highly recommended, but... – Tile Outlet is not a store with sales people, good lighting and pretty samples of stone and tile for you to browse at your leisure. It's an outlet, the place where end of run and overstock merchandise is closed out and sold, so of cource there's no returns on unused tile, there's no one there to design a computer model of how different tiles will look in your kitchen or bathroom. What it does have however, is a great revolving selection of high end materials at deeply discounted prices. If you ar... read more

Eagle3ye 

on Citysearch

16 years ago

Duke of Earl – I visited Tile Outlet a few months ago and it was not a good experience. Friends have mentioned that they are under new management, but I was shocked when I asked a large man in the front for help. I believe his name was Earl, and I was ignored by him and not even acknowledged while he immediately demanded that a worker near by help me. He then disappeared into the back. At the least acknowledge me and maybe smile and offer a warm curtsy instead of rudely pawning me off to other employees. The guy was a totall... read more

diytildie 

on Citysearch

16 years ago

I hope it's better the third time around – We don't need "hand holding" or our design chosen. We need good service and people who take pride in their job. Our family has done everything ourselves from drywalling to electrical to plumbing to tiling. The service was horrific when I was there a year ago. We traveled all the way from DuPage County and Skokie to go to this place. No one greeted us at any point. Once we chose our tiles, we got this song and dance about why there are no returns on unopened boxes. My senior citizen ... read more

katybee001 

on Citysearch

16 years ago

Love the Tile Outlet -- I will always shop here first – I am a Susie-homemaker type who likes to pay less for high quality stuff. I am not a professional contractor. I relied on Tile Outlet for supplies for a rehab project (kitchen and 2 baths) in the summer of 2007 and now in summer 2008 I undertook a small bathroom facelift at my mother's house. RECENT EXPERIENCE While at the cashier, I was checking some decorative glass tile and set aside a few that were scuffed. The man who assisted me not only pointed out more scuffed p... read more

robaho 

on Citysearch

16 years ago

good customer service – Not sure why so many have had customer service problems. They were great to me, no problems when returning tile I decided not to use. Their selection is a bit limited, but the prices are great. I think the return policy on stone needs to be adjusted - if the boxes are not opened they should accept them. 

MsLisaK 

on Citysearch

16 years ago

Great Customer Service – Fantastic range of affordable tiles...especially glass that can be expensive other places. The customer service was great...especially Derek, who saved me from making a mistake of over-buying! He went out of his way to make sure I got what I wanted....and the two dogs are adorable!