Tile Outlet

billie S. 

on Citysearch

9 years ago

I just had to do this review, even though it's not my thing. I live in Arkansas and searched online for a discontinued porcelain tile that was not available here. I contacted Robert at tile outlet. He found my tile and took pictures and emailed them to me to be sure that I had the right tile. I purchased the tile- we had a little glitch with the payment and they gave me 7 boxes of tile free for any inconvenience that it may have caused. They had to wait almost a month for my trucking company to pick up the tile and were very... read more

William B. 

on Citysearch

12 years ago

Not mistaken 25 years ago – 25 years ago I bought tile at Tile Outlet and swore I would never go there again. But a customer picked her tile from them even though I recomended against it. I wasn't wrong, what a bunch of bums! The fact is their prices are not any better than REAL tile stores. The tile they carry is not really overstock it ALL has some defect. If they were selling it at 1/2 price it might be an aceptable trade off but they aren't When you point out the problem they just shrug. I think their staff is mostly com... read more

MacKintosh 

on Citysearch

13 years ago

Wrong name, wrong web address – Business first. The name of this place is Tile Outlet and it should not be confused with Tile Outlet, Always in Stock, which is some national franchise outfit. Similarly, the website address listed here on Citysearch is also wrong. Tile Outlet on Fullerton Avenue in Chicago, Illinois, has a web address of www.tileoutletchicago (put dotcomm at the end - Citysearch won't let me type the web address) I know these two things because I had a devil of a time finding them on the web yesterday, thanks... read more

tog5 

on Citysearch

13 years ago

DO NOT WASTE YOUR TIME. Especially for marble - its so variable and low quality, don't chance it. And they will NOT let you open the boxes to look at what you purchase. They patrol like the place like you are purchasing gold or something. The employees are irritated when you are ready to check out or if you ask a question. One of the employees (the big guy) in particular is very crabby and straight up mean. I would not recommend this place because they treat their customers bad. I made a mistake and made a large purchase the... read more

ecce 

on Citysearch

13 years ago

Better than any other alternative for Selection & Price – Reading the negative reviews, I have to wonder. Where are these people buying their tile that's so much better? I've done business with Ann Sacks, Tile One, Home Depot, you name it. Every one of them is sticky about returns. Every one of them has a problem with breakage. Most of them have little or nothing in stock, so you have to pay for delivery and then wait. Out of all the options I've tried, Tile Outlet is the best. Contrary to many of the reviews here, I've alwa... read more

Tennischik 

on Citysearch

13 years ago

The place is awesome! – I went there probably 8 times in a two month period because a friend and I were both doing our bathrooms and he and I shopped together. The place is not pretty so if that is what you are looking for, stay home. The selection of tile us amazing and you never know what you are going to find walking in the door. It is definitely a hit or miss. The place is clean and there is a main desk in the center and if you need a question answered, help is always there. The employees I worked with were great and eve... read more

Calir 

on Citysearch

13 years ago

Bad news ....NO NO NO – you no informed you cant return galss tiles...so make sure do not order more ....if they accept returns on other tile 30% is keept as stocking fee... so they get you there....also grout is 15$ when at home deepo is 12$.......Bad service....the emplyes are rude ....all might seem ok untill u have a problem...then u out of luck ....they put a lot of info in the recide but you dont koe that untill you pay ....never again 

mjsteele7 

on Citysearch

15 years ago

TERRIBLE CUSTOMER SERVICE. DISHONEST. – Do NOT shop at Tile Outlet. The employees are rude, dishonest, and have no clue as to how to run a business. Unfortunately, there is no 0 rating, so I had to give them a 1. I was referred to the Tile Outlet by our contractor to purchase travertine for our kitchen floor. After selecting our stone, the saleswoman took out her calculator and determined that we would need 29 boxes to complete our job. She said that since we would be laying the stone at an angle, we would need to order some... read more

LakeviewTiler 

on Citysearch

15 years ago

Excellent selection but at retail prices, customer service lags – I do a lot of tiling, and I have spent a lot of money at this establishment over the last 3 years because they are conveniently located and they have a fairly wide selection. My experience is that their customer service is passable in terms of them helping you find what you want efficiently once you have picked it out on your own. However, their effectiveness at establishing customer relations is abysmal due to the passive and dismissive attitude toward client... read more