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Thrive Communities
- Property Management
- Seattle, WA
About this business
Thrive was founded on the belief that design, development, market positioning, and multifamily property management services can all be housed in one company to optimize value for property owners and residents alike. Inspired by our mission, our Leadership Team prides itself on an irrational pursuit of excellence, applying their complimentary skills to create communities and relationships that truly thrive.
Location details
1518 1st Ave S #500, Ste 500, Seattle, WA, 98134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stencil Apartments tried to illegally raise my rent while I lived there by saying I owed a monthly parking fee even though the lease that we both signed said monthly parking was $0.The utilities charges are really high here, I think because they make residents split utilities with the commercial businesses on the ground floor.When I moved out, they initially refused to give back my security deposit, it took several weeks and many emails of me asking to get it until they eventually paid the security deposit after the legally ... read more
I was sent a lease but requested to see the apartment before signing due to a disability. I was talked over and hung ip on repeatedly by the employee who continued to call me back even after hanging up on my. When I asked to speak to his supervisor I was told that he was it. I asked if he was the *** or owner. He wasnt. Each time he felt the need to abuse me he told me to ****** Thrive and then he would hang up. He also told me that he was refunding the money paid in order to prevent me from moving in. I am physically ill an... read more
We lived in an upgraded 3 bed 2 bath unit at Canopy Apartments in ******** Mar22-Mar23. I have a lot to say about this place that wouldn't fit within the character limit. These are some of the issues during our time there; 1) $600 nonrefundable fee went towards dog park that was neglected. Several maintenance requests to fix the gate/fence, but ignored. I eventually went out there and fixed it 2) Same issue with the dryer hose and the closet 3) "Upgrades" were done very poorly. Nails coming through the fronts of cabinet door... read more
I was rushed into my apartment and was never told there was 5 Spanish people living above me with two dogs.I cant sleep the dogs bark all day and night these people know we have complained so when there not open at the office they really let ** have it with music and stomping the two dogs running back in forth.if they did it why I was at work it would be one thing but I get no sleep Ive sent video and voice messages proving these complaints to the office and she dont do anything to help me
Business response:
Hello, we are so sorry to hear of your experience with your neighbor. We assure you that any concerns that are brought to our attention are mediated and we take the steps to address as appropriate.One of our responsibilities as a landlord is to maintain confidentiality, so we would not disclose information about neighbors,but we can certainly hold residents to the terms of their lease and would encourage you to reach out to the leasing office again so we can address any noise complaints or other potential lease violations wi... read more
Thrive Communities is a predatory company. They continue to allow men who sexually harass you to stay employed. They allow maintenance to pull cameras on people (residents and staff) whenever they want for whatever purposes with no additional supervision. They also allow for discrimination to occur even when brought to their attention. This is genuinely an extremely unethical business and no one should live or work for them.
Business response:
Hi Shelby,Thanks for sharing this feedback, though we're disappointed to hear of your experience. What you've noted above is not at all representative of our values and we would like the opportunity to look into this further. If you don't mind sending in a quick contact form through our website, thrivecommunities.com, under "Get in Touch," this will reach the specific upper management team for your community. Be sure to select "Resident" and enter your community so this routes to the correct place. Thank you and we look forw... read more
I lived at ******** Apartments from 10/17 to 10/21. I paid my rent and utilities (water and garbage) to my management, Thrive Communities, every month on time. When I vacated the apartment at the end of my lease, I had 2 months of utilities withheld from my deposit. I explained repeatedly that this was not possible as I had paid the same amount every month in advance how could I be behind. I received a ledger of my account and it showed in 01/21 and 02/21 my utility payments were applied as they had been in the past. As of M... read more
Business response:
Hello BBB team,Ms. ********** moved out of the ******** in October of 2021. During her stay at the ******** there was a change in the utility billing. Thrive was billing a monthly flat fee through January 2021 and transitioned to Conservice in February 2021. Conservice bills approximately 45 days in arrears, so there is a delay in the utility billing. While Ms. ********** believes that her payments in January and February where for the months of January and February, they were actually billed for November 2021 and for Decemb... read more
This is hands down the worst and most unethical company I've had the displeasure of encountering. I moved earlier in 2020 during the pandemic and then 6 months later they tried to bill me for apartment damages(this is after taking the entire deposit because why not?). Management company was doing some illegal things e.g. stealing packages and harassing tenants.
Business response:
Hi ***, Thanks for sharing this feedback. We would really like to find out more about the complaints about your management team as theft and harassment are certainly not things we would tolerate with our staff. If you don't mind sending in a quick contact form through our website (thrivecommunities.com) under "Get in Touch," this will reach the specific upper management team for your community. (Be sure to select "Resident" and enter your community so this routes to the correct place.) They can also provide a breakdown of an... read more
I've had packages stolen repeatedly during the time Thrive communities was managing the property. Instead of implementing proper security or addressing tenant concerns they blamed the tenants for stealing and letting thieves in. I guess its always the tenants fault when something goes wrong. Surprising that the police station is only a few blocks away and they're unable to prevent package theft.
Business response:
Hi *****, We're sorry to hear you had problems with package theft at one of our communities. Of course there are different ways that this can occur, but we do try to emphasize that residents be careful and not let anyone they don't know inside the building, since this is the most common cause. We certainly didn't mean that you personally are responsible (it only takes one), and we do wish having a police station nearby helped! They generally will not come out for apartment package thefts, and merely advise us of the same (to... read more
I've had packages stolen repeatedly during the time Thrive communities was managing the property. Instead of implementing proper security or addressing tenant concerns they blamed the tenants for stealing and letting thieves in. I guess its always the tenants fault when something goes wrong. Surprising that the police station is only a few blocks away and they're unable to prevent package theft.
Frequently asked questions about Thrive Communities
How is Thrive Communities rated?
Thrive Communities has a 2.8 star rating with 397 reviews.
When is Thrive Communities open?
Thrive Communities is closed now. It will open tomorrow at 9:00 a.m.
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